Job Title

PCN Operations Manager | Primary CareFull Time Hybrid role Based around Bradford Up to 50,000 + performance bonus CompanyDelighted to be working in partnership with an award-winning, dynamic, fast-paced healthcare organisation with over 25 years combined experience in the NHS, primary care, health informatics and the pharmacy sector. Providing tailor-made primary care packages through a fully managed clinical pharmacist or technician-led model suited to the needs of Primary Care Networks (PCNs), GP practices and clients to help reduce workloads and streamline processes.In this pivotal role, you will collaborate closely with the Board of Directors, the Clinical Operations Manager, the Training and Development team, and the Senior Leadership Team to further enhance clinical excellence, drive business growth, and ultimately improve patient care by addressing the challenges in todays primary care environments.This is a full-time position (8 hours per day, from 8am to 5pm) based in Central Bradford, overlooking the City Park; with the flexibility for occasional remote working as needed.If you're passionate about making a difference in healthcare and thrive in a fast-paced, forward-thinking organisation, I would love to hear from you!Role Requirements:Evidence of continued professional developmentVast experience of working within primary care and the intricate functionsHas a planned and organised approach with an ability to prioritise own workload to meet strict deadlinesExcellent communication skills including verbal and writtenAble to effectively manage allocated resourcesGood clinical pharmacy knowledge including terminologyAn appreciation of NHS agenda and government targetsAn intricate knowledge of primary care and the NHSUnderstand the Primary Care Network DES and GMS and PMS contractsHonesty, integrity and evidence of improving patient outcomesGood working knowledge and experience of Microsoft Office, MS Word, Excel, Outlook, PowerpointKnowledge and awareness of the legal, ethical, professional and organisational policies and procedures relevant to the roleExperience in supporting common acute and long-term conditionsStrong clinical leadership, communication and interpersonal skills and good understanding of PCN workingConfident individual with a proactive attitude.A self-starter, able to demonstrate high levels of initiative and motivation, but also work closely with other team members and displaying trust, loyalty and be able to meet deadlinesMain Duties include:Managing the day to day running of the business ensuring clinical pharmacists and pharmacy technicians and any other clinical and non-clinical members of the team deliver services to an excellent standard which meets and exceeds CPPE, GPhC, Royal Pharmaceutical Society and all other regulatory and legal standards.Service development and delivery to an excellent standard and always looking to take the service delivered to the next level beyond what is being currently deliveredProviding leadership, direction, and management of all staff membersHelp develop a culture of openness and transparency with all team membersDevelop and execute training resources and methodsLiaising with clients and stakeholdersHelping with managing rotas, attendance, punctuality, clinical incidentsMeasuring service delivery against internal frameworks, using KPIs to performance manage and improve clinical outcomesManage enrolment and completion of the CPPE course for staff membersTraining and development of staff members, and implementing PDP plansReviewing staff performance, performance management of all members of the team ensuring they are hitting the relevant targets and demonstrating weekly growth of their clinical activities and ensuring KPIs are being met and exceeded.Develop, execute and monitor key metrics and dashboards which monitor any services delivered operationally and show these to the Shareholders, Board of Directors or Senior Leadership when required such as but not restricted to patient satisfaction, client feedback, monitoring clinical data reports.Ensuring staff training, compliance and competencies are up to date and meet the desired needEnsuring staff behaviour and ethos is aligned with the ethos and vision of the businessProviding operational recommendations to the other members of the executive management teamAdvising on short-term and long-term operational and business planningEstablishing and developing relations with senior management and external partners and stakeholdersFurther Information If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to bburgess@compassltd.co.ukCompass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer 200 John Lewis vouchers for each successful recommendation.