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Customer Experience Specialist - MenopauseJoin to apply for the Customer Experience Specialist - Menopause role at MANUALCustomer Experience Specialist - MenopauseJoin to apply for the Customer Experience Specialist - Menopause role at MANUALGet AI-powered advice on this job and more exclusive features.Were looking for a customer experience specialist to join our female health team. Were expanding a service which supports women through perimenopause, and menopause. We want to provide the best service to women going through this journey - and we need proactive individuals ready to support patients on all aspects outside of their clinical appointments.Menopause is a new area of the business that were all incredibly excited about. Our Menopause category operates under the brand Menopause Care - led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.We are looking for someone who is passionate about creating an excellent patient service experience, where patients feel supported on all aspects outside of clinical appointments. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. Youre someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.What you'll doBe the voice of Menopause Care, helping guide women through their journey with compassion and understandingTake a nimble approach to problem solving, ready to help patients with a variety of questions when they get in touchWork collaboratively within patient experience and the broader Menopause Care team to provide comprehensive service to our patients and unblock any potential barriers patients may faceCreate and improve processes that allow us to help patients in the most effective way possibleWho you areSkilled Communicator - You're good at explaining things to people in written or verbal communication and you are thoughtful in all of your interactionHighly Organised - You know how to stay on top of moving parts and can jump from speaking with a patient on the phone to getting to the bottom of a missing ordeGrowth Mindset Analytical Thinker - You dont shy away from change or evolving processes and you are keen to make recommendations to improve the experience for our patientPassionate and Driven - You are hungry to deliver the best support to our patients and approach new challenges with a roll up your sleeves mentalitTeam Player - you enjoy working collaboratively and learning from your team; you have a humble attitude and are ready to jump into different taskPrior experience - you have some experience either in a customer support role within a tech startup environment or a healthcare environmentWhat we offerSalary is up to 30,000 depending on experience25 days holiday, plus bank holidaysHybrid role based in London Bridge 3 days a week with lunch once a weekPrivate Medical Insurance400 annual Learning & Development budgetGym & Wellness benefit with WellhubAnnual company retreatCycle to work schemeElectric car schemeHealthy snacks & drinks in the officeMenopause Care was founded by Dr Naomi Potter, Co-author of Menopausing with Davina McCall which won the British Book Award Prize last year. Manual and Menopause Care joined forces earlier this year with a vision to provide the best menopause treatment and support for women in the UK and beyond. She leads an exemplary team of doctors, allied health professionals and admin who are dedicated to providing the best for their patients.We are destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve ones health and wellbeing. 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