Job Title

Job Title: Repairs SupervisorDepartment: Housing repairsSection or Service: Housing ManagementJOB PURPOSE:The Supervisors role is to lead the team to deliver high standards of work quality and efficient use of materials in responsive repairs, planned and voids.The postholder will have a functional leadership role for specific trades and responsibility for the line management and performance management of front-line operatives. Holding appraisals, 1-1s and tool box talks.The Supervisor will sign off and inspect where required Gas, Electrical and Fire Risk Assessment works ensuring statutory compliance across these areas.Deliver training where identified.DESCRIPTION OF DUTIES:To ensure daily work targets are achieved and assisting in the efficient and effective management of materials and resources to deliver the repairs service.Provide in depth construction and trade based information and support to trade operatives and any other relevant RBKC staff.Review progress and respond to issues that arise to prevent delays. This includes ensuring all materials and impressed stocks are in place and access equipment is available and fit for purpose.Liaise with other supervisors and Housing Response to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meet service requirements.Integrated working with the planning function to maximize efficient deployment of operatives and use of technology to support this.Carry out pre and post inspections as appropriate, ensuring work is clearly described and specified, materials, plant, tools and access equipment are available and multi-trade input is co-ordinated to provide a seamless end to end service.Ensure that the quality of work undertaken by the in house team and contractors meets the required technical standards and specifications, securing customer satisfaction. This includes undertaking inspections during and on the completion of works.Approve variations within agreed limits and escalate where required.Arrange and chair tool-box talks to keep Operatives updated on work related issues as required.Carry out work in progress visits to site, monitoring and recording performance, standards of work and Health & Safety compliance.To promote a positive H&S culture, taking a lead role on health and safety matters for the repairs section, and ensure that all managers and staff are equipped to discharge health and safety responsibilities with appropriate arrangements in place for each team.Responsible for ensuring there are adequate arrangements for prompt completion of communal repairs identified on estate inspections.Attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.To use and maintain a company vehicle/own vehicle as required to fulfil daily work activities in line with the Councils driver policy.Any other relevant and appropriate duties as may be required for the delivery of any part of the repairs service.Attend any training as required by your supervisor/ manager.PERSONAL SPECIFICATION:Desirable:GCSE Maths and English or equivalent written and verbal communication skills.Working knowledge of relevant COSHH and HSE legislation.A valid licence to drive in the UK.Trade qualification NVQ 2 level or equivalent.Skills; Experience and Attitude:Have a good understanding of construction drawings and specifications.Have a good understanding of building regulations and compliance.Have excellent communication and customer service skills.Experience and ability to work in a customer facing role.Knowledge of the construction industry and site operations.Working knowledge of statutory legislation in regards to health 'safety and to understand the need for rigorous risk assessment and method statement procedure.Knowledge of current developments in housing policy and customer service.Experience of working in social housing, local government or customer-service environment.Experience of working with tenants and leaseholders whose homes are undergoing major building works.Ability to communicate effectively, both in writing and verbally.Can create and maintain constructive working relationships with people at all levels, both internally and externally.Presentation, analytical and problem-solving skills.Ability to plan own work in a logical way without close supervision.Ability to work well under pressure and to tight deadlines.Ability to create basic spreadsheets, and update more complex ones.Ability to do mail merges and issue communications to residents.Desirable:Proficient in Microsoft Word & Excel.Enthusiastic about working in a customer services environment.Works well in a team.Conscientious and self-motivated.Readily accepts responsibility.Shows attention to detail.Display a flexible approach to work.Shows initiative in proposing service improvements.Courteous and personable.Resilient and even-tempered.Enthusiastic about playing a key role in improving the quality of housing in the Royal Borough.Willingness to work outside office hours.If you are interested in this role please do reach out to me via email or telephone!amberrayment@carringtonblakerecruitment.comPhone: 020 753 766 07 #J-18808-Ljbffr