Job Title

Are you a strong leader and a strategic thinker? Do you have a passion for building long-lasting client relationships and lead a high profile portfolio for our London businesses?......Apply now!As a Key Account Director here at Ward, you will have the ability to develop and implement business strategies, as well as having the commitment in delivering innovative and service excellence, contributing to the growth and success of the account portfolio. These attributes will be applied across the Ward London portfolio to assist with strategical input for the Account Management Team.Role: Key Account Director Shift Pattern: Monday - Friday 37.5 hours per week Location: London HeadquartersBenefits include:Cycle to work salary sacrifice schemeCompany Pension schemeLife Assurance benefitsAdditional benefits we offer via our ReWard membership:Discounted gym membershipDiscounts at major retailers and travel suppliersRestaurant and Supermarket vouchersCinema ticketsAccess to 24/7 free Employee Assistance programmeKey Responsibilities:Develop and maintain strategic relationships with high value clientsSupport our clients to achieve their objectives and ensure service delivery remains 'fit for purpose at all client locationsRegularly review services provided in line with customer needs and strategic prioritiesEffectively monitor SLAs and KPIs, identify opportunities and/or risk and work with others in the business to develop action plans to address any areas of underperformanceDrive organic growthClient and staff retentionBe the Senior contact responsible for ensuring that your clients are kept informed and the relationship nurtured at all timesDevelop innovation, alternative solutions and contract improvementAccountable for the management of your portfolio P&L, continuously monitoring expenditure and delivering financial performance in line with budgetsManage and control budgets, ensuring that expenditure is monitored and controlled in line with financial targetsAttend regular client review meetings and effectively monitor SLAs and KPIs, identifying opportunities and/or riskProduce, evaluate and present regular reports on portfolio performanceParticipate and on occasions take the lead in tender presentationsEnsure the health, safety and wellbeing of team members at all timesMaintain optimum manning levels and manage recruitment needsReview all critical operational incidents and identify areas for improvementSupport and deliver in line with the businesss overall growth strategyEnsure client annual reviews are undertaken and company process is followedBuild and maintain effective relationships with current and potential decision-makers, key stakeholders, and clientsBuild effective networks and relationships with external stakeholdersDeliver effective succession planning to ensure resilience for each site, the management team and the wider London businessAttend monthly reviews with the Ward finance teamStrategic Planning:Monitor and measure progress and performance against agreed plans to ensure that the business attains its targets and objectives as effectively as possibleProvide recommendations to the Managing Director and Senior Leadership TeamIdentify commercial opportunities for growthEnsure that the business is at the leading edge of understanding market and client needsConsistently strive to ensure that budget targets are metEnsure costs are adequately controlledDirect and control the work and resources within your team to optimise operational performance and achieve the desired impact on business resultsUnderstand variance analysis and develop financial plans to mitigate lossDevelop business case plans or short focus papers for projectsRetention:Develop and provide robust and successful client retention strategies across your portfolioEnsure comprehensive relationship mapping is always in place and up to dateManage difficult or emotional customer situationsRespond promptly to customer needsSolicit customer feedback to improve serviceMeet contractual commitmentsIdentify and resolve problems in a timely mannerBetter today than yesterday - develop alternative solutions and contract improvementLeadership Competence:Experienced P&L and budget responsibilityOperational, threat and risk experienceDemonstrate a high level of resilience and resourcefulness to overcome challenges and deliver business outcomesAct in accordance with Wards values and cultureShare key elements of organisational strategy effectively with teamsHold themselves and direct team members responsible and accountable for performanceEffectively establish prioritiesCreate an environment that nurtures and develops peopleSpeak out (challenge) in circumstances where behaviors are inconsistent with our cultureInfluence effectivelyLead and manage change where neededCommunicate plans and activities in a manner which invokes employee engagementEstablish wide internal and external relationshipsEnsure that Ward is held in high regard within the industryPeople:Lead and embed an inclusive culture through coaching and challenging the right behavioursContribute to the delivery of our business-wide people strategy and The Ward WayEffectively engage challenging conversations with peers and your team to produce positive outcomesMaintain a positive and ethical work environment that is conducive to attracting, retaining and motivating a diverse group of employees at all levelsCreate an environment which encourages creative thinkingLine report annual appraisal completion and reviewIdentify and deliver annual CPD for themselves and line reportsWho We Are:Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.We seek the best talent to uphold our vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.Why Work For Us?Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. #J-18808-Ljbffr