Job Title

Do you want to join a positive and pro-active team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers ? Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more. We keep expanding our operating area delivering homes that are built to high standards and reduce environmental impact. Our Neighbourhood Management Team is essential to the smooth running of our business. Whether they are carrying out home visits, completing estate walkabouts or interacting with our residents and partner agencies, our team keep the customer at the heart of our organisation. About the role We are looking for a customer focussed Neighbourhood Manager to join our team and to help us achieve our social mission. On the Job you will: Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring our properties are well presented and maintained. Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live. Be responsible, through the Neighbourhood Team Leader, for the delivery of an integrated and progressive operational housing management service for Fairhive. Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately. Work to resolve ?standard' ASB cases by way of investigation, enforcement and/or prevention and escalating to the ASB Case Managers where appropriate. You will also assist and support the ASB Case Managers in tackling and preventing abuse of all forms using our wider toolkit to take robust action against perpetrators of abuse, ensuring that victims are appropriately supported and signposted. Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to our internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy. Manage Estate Walkabouts within your patch, including setting dates, advising and inviting all necessary parties, attending walkabouts, collating feedback and drawing up action plans and then monitoring the action plans, chasing progress with responsible parties and preparing progress reports and outcomes for residents and for general monitoring purposes. Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions in accordance with our policy and procedures (involving external partners / agencies as and when required). Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within our properties. Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes. About You We're looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers. For this role you will need: Formal qualifications, or equivalent experience, within the area of Neighbourhood Management. The ability to effectively apply your knowledge in practice to support service delivery. Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business. Effective organisational, time management, administrative and prioritisation skills. Good IT skills. The ability to work as part of a multi-disciplined team. Practical problem solving skills. A commitment to the promotion of equality and diversity in service delivery. If you're open minded, compassionate and want to learn more about a career in our Neighbourhood Management Team, we'd love to hear from you! Benefits include 28 days holiday plus Bank Holidays (pro rata for part time) Discretionary performance related payment Contributory pension scheme Flexible working Health Cash Plan Workplace Options Employee Assistance Programme Employee discount scheme E&D Commitment Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas' diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader Closing date : 29th May 2025 at 1pm Interview date: tbc All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date. TPBN1_UKTJ