Job Title

We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.You’ll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract.This Customer Service / Wholesale Manager role includes:* Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals* Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries* Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like* Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue* Management of sales orders through email, online, telephone and face to face client communicationSkills & experience required:* People / team management experience is essential* Experience within a B2B product based busin...