Job Title

Job Title: Service Manager - Domestic ServicesLocation: Norfolk Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months Hours: Full-Time, 37.5 hours per week Rate: negotiable depending on experience Start Date: ASAP (subject to clearance)About the RoleWe are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital.The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring.Key ResponsibilitiesLead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitorsEnsure adherence to the National Cleaning Standards and local infection prevention control guidelinesProvide ongoing leadership and support to supervisors and domestic staffTake responsibility for sickness absence management, including Stage 1 & 2 sickness reviewsImplement performance management processes and improve compliance with appraisals and training KPIsProduce high-level reports and documentation for internal and external stakeholde...