Job Title

Ecommerce Manager -Roles Responsibilities As Ecommerce Manager your role plays a crucial part in overseeing and enhancing Asset Technology’s online sales platforms. Our Ecommerce ‘Retail’ Department is made up of the following platforms: 1. eBay 2. Amazon 3. Shopify 4. Back Market 5. On-Buy 6. Tik Tok 7. Social Media Market Places 8. Any other online platforms Your responsibilities are: Strategy Development Create and implement e-commerce strategies to grow online sales and market presence. Sales Optimisation Analyse sales data to identify trends, opportunities for improvement and methods to increase conversion rates. Inventory Management Manage product listings, stock levels and supplier relationships to ensure availability and timely delivery of products. Digital Marketing Work closely with the digital marketing team to ensure the design, development and maintenance of the e-commerce website (Shopify) ensuring it is user friendly, optimised for search engines and aligned with branding. Responding to Enquiries Answering customer questions via various channels such as phone, email, chat or social media regarding products, orders, shipping, returns and other related topics. Order Management Assisting customers with placing orders, tracking orders, processing cancellations or modifications and ensuring timely delivery. Problem Resolution Resolving customer complaints, issues and escalations effectively ...