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About the role Availability WindowDaysFrom timeTo time Sun19:00:0023:00:00 Wed09:00:0019:00:00 Fri09:00:0019:00:00Pay and Hours Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you prefer fewer hours (minimum 12), we have opportunities for that too. We aim to schedule your hours within the availability windows, with 3 weeks’ notice of your shifts. We are flexible if your available times are close but not exact to our advertised times.Read more .Customer Focus Customers are at the heart of everything we do. As the face of Tesco on the road, you will deliver orders from Lands’ End to John O’Groats, meeting customers in their homes daily. This role involves more than driving: it’s about helping others and delivering great service with a smile. It’s hands-on, physical, and varied. You’ll feel like your own boss during deliveries, with support from managers and colleagues back at base.ResponsibilitiesEnsure the van and trays are clean, tidy, and organized.Leave the delivery area clean and pick up litter.Wash trays as part of the process.Load the van and check its roadworthiness.Communicate with customers about order changes and substitutions, offering refunds if needed.Handle products/deliveries with care.Explain substitution charges to customers.Deliver within the scheduled time slot.Call customers if arriving early or if running late.RequirementsBuild positive relationships with colleagues.Be warm and welcoming to customers and colleagues.Respond quickly to customer needs and embrace change.Be energetic and driven to exceed expectations.Share ideas for store improvement.Hold a valid UK/EU/EEA full or automatic driving license for at least 12 months with no more than 3 penalty points.What’s in it for you?Starting holiday of 20 days plus a personal day, rising to 22 days after 12 months, plus bank holidays.Request flexible working from day one.Discounts including 10% off and 15% at pay weekend, saving up to £2,000/year with the Colleague Clubcard.Access to free wellbeing resources.Life cover of five times your pay and a pension with up to 7.5% matching contributions.Various benefits including discounts, shares, and cycle-to-work schemes.Uniform provided and supportive policies for all life moments.Access to colleague networks for diverse backgrounds.More info .About Us Our vision at Tesco is to be every customer's favorite way to shop, at home or on the move. Our purpose is to serve our customers, communities, and the planet better every day. We value diversity, equity, and inclusion, and strive to create a welcoming environment for everyone. We support flexible working and are committed to an accessible recruitment process. For accessibility support,click here .Please note: Tesco recruits individuals over the school leaver’s age. For details,click here . We can only accept candidates over 18 for roles involving early mornings, late nights, or specific areas. High applicant volumes may lead to early closing of roles. We offer feedback only to interviewed candidates.For more about us, visit .#J-18808-Ljbffr