Job Title

Part Time GP Receptionist - Millbrook & Mossley Medical PracticePart Time GP Receptionist - Millbrook & Mossley Medical Practice3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job SummaryJob Summarygtd healthcareis one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England.Two exciting part time opportunities have arisen for customer service driven Receptionists to work across both Millbrook Medical Practice and Mossley Medical Practice .The hours of work are 16 hours per week, including mornings and afternoons, 4 hours shifts over 4 days, Monday to Friday between 07:45 and 18:30.The successful candidates will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.Millbrook and Mossley Medial Practices are located in beautiful semi rural areas of Staybridge and Mossley. They are both small - medium sized practices with opportunity of growth and development for the right candidate.We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patientsPlease note, Interviews will be held on 24th and 25th April 2025.Main duties of the jobWelcome and receive all patients and visitors to the Practice. Assist and direct patients to the appropriate healthcare professional/service. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional. Project a positive and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice Communicate with patents in a variety of ways (online, text, phone, in person, email). Processing referrals to Secondary Care. Assist patients with using latest digital technology.For further details, please refer to the attached job description.About UsAtgtd healthcarewe believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.Benefits PackageAs an employee ofgtd healthcar e, you'll be able to take advantage of our benefits package, including:working for a values-driven organisation; Real living wage employer; access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts; 30 days annual leave, rising to 32 after five years of continuous service; flexible pension benefits including NHS pension scheme; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources; gtd healthcare social and fun activities; cycle to work scheme.Date posted03 April 2025Pay schemeOtherSalary£23,500 a yearContractPermanentWorking patternPart-time, Flexible workingReference numberU0061-25-0043Job locationsMillbrook Medical PracticeHollybankMillbrookStalybridgeCheshireSK15 3BJ187 Manchester RoadMossleyAshton-under-lyneLancashireOL5 9ABJob DescriptionJob responsibilitiesReception DutiesWelcome and receive all patients and visitors to the Practice. Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times. Project a positive and friendly image to patients and visitors either in person or on the telephone. Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery. Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours. Provide test results to patients on advice from the GP or Nurse. Accept payment and issue receipts for private (non general medical services) services. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested following appropriate training. Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Offer general assistance to the Practice team.Clerical/AdministrationTo have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times. Ensure adherence at all times to the requirements of the Data Protection Act. Maintain and monitor Practice appointment system. Process all incoming and outgoing mail. Action information received. Undertake Choose and Book appointments as requested. Action, retrieve and accurately re-file patient notes and records as required. Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen. Action notes from GPs for individual patients using the Practice clinical system. Enter and code specific data from Consultant letters, and other correspondence. Summarise new and existing patient notes following appropriate training.PremisesOpen up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Clear and re-stock consulting rooms as required. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.Job description Job responsibilitiesReception DutiesWelcome and receive all patients and visitors to the Practice. Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times. Project a positive and friendly image to patients and visitors either in person or on the telephone. Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery. Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours. Provide test results to patients on advice from the GP or Nurse. Accept payment and issue receipts for private (non general medical services) services. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested following appropriate training. Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Offer general assistance to the Practice team.Clerical/AdministrationTo have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times. Ensure adherence at all times to the requirements of the Data Protection Act. Maintain and monitor Practice appointment system. Process all incoming and outgoing mail. Action information received. Undertake Choose and Book appointments as requested. Action, retrieve and accurately re-file patient notes and records as required. Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen. Action notes from GPs for individual patients using the Practice clinical system. Enter and code specific data from Consultant letters, and other correspondence. Summarise new and existing patient notes following appropriate training.PremisesOpen up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Clear and re-stock consulting rooms as required. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.Person SpecificationExperience EssentialWorking in a busy public reception environment. Reception & clerical duties. Using Microsoft applications. Using a computerised booking in system. Dealing with the public/patients. Working in a busy telephone answering environment. Working as part of a team. Flexible approach.DesirableWorking in an NHS service. Working with Clinical software, e.g. EMIS, Docman, accurx, PatchsQualifications EssentialGood standard of secondary education. Demonstrable commitment to professional development.DesirableIT/ Word processing qualification.Person Specification Experience EssentialWorking in a busy public reception environment. Reception & clerical duties. Using Microsoft applications. Using a computerised booking in system. Dealing with the public/patients. Working in a busy telephone answering environment. Working as part of a team. Flexible approach.DesirableWorking in an NHS service. Working with Clinical software, e.g. EMIS, Docman, accurx, PatchsQualifications EssentialGood standard of secondary education. Demonstrable commitment to professional development.DesirableIT/ Word processing qualification.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGtd HealthcareAddressMillbrook Medical PracticeHollybankMillbrookStalybridgeCheshireSK15 3BJEmployer's website(Opens in a new tab) Seniority levelSeniority level Entry level Employment typeEmployment type Part-time Job functionJob function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at gtd healthcare by 2x Get notified about new General Practitioner jobs inMossley, England, United Kingdom . Manchester, England, United Kingdom 1 month ago Manchester Area, United Kingdom 2 weeks ago Sheffield, England, United Kingdom 1 month ago Advanced Clinical Practitioner - GP PracticeManchester, England, United Kingdom 2 months ago Greater Manchester, England, United Kingdom 2 weeks ago Trainee Advanced Clinical Practitioner (tACP)Oldham, England, United Kingdom 1 day ago Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 month ago Stockport, England, United Kingdom 3 weeks ago Bury, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 weeks ago Rochdale, England, United Kingdom 2 weeks ago Salford, England, United Kingdom 1 day ago Advanced Clinical Practitioner (Frailty SDEC/CAU)Wigan, England, United Kingdom 2 weeks ago Clinical Oncology Consultant with interest in BreastManchester, England, United Kingdom 19 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 19 hours ago Senior Clinical Practitioner - Oldham Urgent CareOldham, England, United Kingdom 3 weeks ago GP - Private Clinic - Lifestyle MedicineGreater Manchester, England, United Kingdom 3 weeks ago Sheffield, England, United Kingdom 1 day ago Bury, England, United Kingdom 3 weeks ago Ashton-Under-Lyne, England, United Kingdom 1 month ago Blackburn, England, United Kingdom 2 weeks ago Wigan, England, United Kingdom 1 week ago West Yorkshire, England, United Kingdom 1 week ago Keighley, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 months ago Ashton-Under-Lyne, England, United Kingdom 5 days ago Mirfield, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr