Job Title

About House of Fraser:House of Fraser is a department store group with locations across the UK and Ireland, renowned on the high street. With over 170 years of heritage and a portfolio of more than 500 global brands, we are embarking on an exciting new chapter and seeking dynamic candidates to join our team.The Role of Casual Sales Assistant: This is a customer-focused role aimed at driving loyalty and sales through personalized service. The successful candidate will be responsible for delivering exceptional service to meet personal and business targets, inspiring customers with our products, and continuously developing their service skills, product knowledge, and behaviors in a changing retail environment. They will also support colleagues across different areas of the store as needed.Key Accountabilities:Greet and engage with customers, addressing initial queries (e.g., buy and collect).Assist customers with security tags left on at barriers.Support on nearby tills if necessary.Deliver a world-class customer experience that stands out in the marketplace.Help style customers by actively listening to their needs with attention to detail.Introduce and demonstrate enthusiasm for all multi-channel services to increase sales and loyalty.Resolve queries effectively face-to-face or via telephone.Maintain replenishment standards and stockroom organization to ensure product availability.Maintain high standards of personal presentation.Support in-store events, providing ideas and feedback for improvements.Uphold visual and retail standards to attract customers and drive sales.Participate actively in loss prevention efforts.Adhere to all health and safety policies.Think without limits - Think fast, fearlessly, and lead your team.Own it and back yourself - Take ownership of the basics, your role, and results.Be relevant - Stay connected to our people, partners, and the planet.Additional Information: This role has no guaranteed hours; work hours may vary weekly, and some weeks may have no hours offered.Essential Skills:Relevant customer-facing experience.A passion for enhancing customers' shopping experience.A desire and ability to meet sales targets.Confident communication with colleagues and customers.Team player mentality.#J-18808-Ljbffr