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Tesco Southampton, England, United Kingdom Join or sign in to find your next jobJoin to apply for theOne Stop - Customer Service Assistantrole atTesco Tesco Southampton, England, United Kingdom 2 weeks ago Be among the first 25 applicants Join to apply for theOne Stop - Customer Service Assistantrole atTesco Get AI-powered advice on this job and more exclusive features. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be Responsible ForKnowing your customers and serving them with passion and pride, delivering natural service. Encouraging customers to give feedback through completing the ‘have your say’ survey. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs. Applying your training to ensure safe working practices. Participating in seasonal, community, and charity events to create an inclusive atmosphere. Being knowledgeable about store performance, understanding your role in delivering profit. Living our values, making everyone feel welcome, and following policies. Clocking in and out at the start and end of shifts for accurate payment. Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment. Following the think 25 policy when serving age-restricted products. Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers. Maintaining a clean, tidy, and organized store environment. Potentially running shifts in the absence of your Shift Leader or Store Manager. Following all training to ensure safety and legal compliance. If applicable, duties related to the Post Office Local, including passing necessary background checks. Flexible WorkingWe support flexible working arrangements to suit individual needs, whether you are starting your career, caring for others, nearing retirement, or balancing other commitments. Discuss your preferences with us during your application. Core PurposeServing our customers, communities, and planet a little better every day. ValuesOur customers are at the heart of everything we do We treat each other with respect We work together as one team We make things easier About usOne Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more. As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve communities through three distribution centers in Brownhills, Nursling, and Wakefield. We are committed to inclusivity and accessibility in our recruitment process and are proud to be accredited as a Disability Leader Level 3. For support details, please click here. Please NoteWe only recruit individuals who have passed the school leaver’s age. For your country’s specific age, please click here. Benefits10% discount in One Stop 10% discount at Tesco & Tesco Cafe (increased to 15% on four-week pay weekends)* 20% discount on F&F Clothing in Tesco Stores* 10% discount at Tesco Mobile, including colleague deals for friends and family 20% off insurance at Tesco Bank* Discounted eye care through Vision Express* Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs Discounted cash plans through Simply Health Exclusive deals and discounts with various retailers, days out, gyms, and more Save as you earn scheme WeCare support services including online GP, mental health support, and fitness programs Annual leave increases with service length Retirement Savings Plan Life Assurance Car Allowance (if applicable) Private Medical Insurance (if applicable) Flexible working options such as part-time, job shares, phased retirement, and shift patterns Seniority levelEntry level Employment typeTemporary Job functionOther IndustriesRetail#J-18808-Ljbffr