Job Title

Join to apply for theCustomer Operations Agent - Seasonalrole atDP WorldJob Description P&O Ferries, part of the DP World family, operates over 150 businesses across 40+ countries and is a leader in global trade facilitation.With a heritage spanning over 180 years, P&O Ferries services routes across the English Channel, North Sea, and Irish Sea, employing nearly 2000 staff.We are seeking aSeasonal Customer Operations Agentin Dover on a fixed-term basis. This role involves working within the Port Operations team to process freight and passenger traffic, ensuring excellent customer service standards.The ideal candidate will have proven customer service experience, strong problem-solving skills, and effective communication abilities. The position is based at Dover Port.Key ResponsibilitiesProcess freight and passenger vehicles, foot passengers, and groups, maintaining high customer service standards.Check and collate documentation in compliance with statutory requirements.Handle cash transactions, including payments via cash and card, and reconcile sales, cash floats, and transactions.Assist with loading and unloading vessels, directing traffic as needed.The Ideal CandidateStrong customer service skills and experienceExcellent problem-solving abilitiesAttention to detail and organizational skillsEffective communication skillsDesirable SkillsPrevious experience in a customer service roleKnowledge of port or ferry operationsThis role operates 24/7, including days, nights, and weekends, and is located in Dover.At P&O Ferries, we value diversity and encourage applicants from all backgrounds to apply, fostering an inclusive environment where everyone can bring their authentic selves to work.#J-18808-Ljbffr