Job Title

Join to apply for theOne Stop - Customer Service Assistantrole atTescoWe’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.With your guidance, your store will always remain a safe place to work and shop.You will be Responsible ForServing customers with passion and pride, providing natural, friendly service.Encouraging customers to give feedback via the ‘have your say’ survey.Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.Applying training to ensure safe working practices.Participating in seasonal, community, and charity events to foster an inclusive atmosphere.Understanding store performance and your role in delivering profit.Living our values, making everyone feel welcome, and following policies.Clocking in and out accurately to ensure correct payment for hours worked.Following security procedures and wearing safety equipment to keep everyone safe.Adhering to the think 25 policy when serving age-restricted products.Responding promptly to assistance calls or interventions, explaining actions to customers.Maintaining a clean, tidy, and organized store environment.Potentially running shifts in the absence of supervisors.Following all training to ensure safety, legality, and store standards.If applicable, duties will include managing the Post Office operations, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.Flexible WorkingWe support flexible working arrangements to suit your life and needs. Discuss your preferences during the application process.Core PurposeServing our customers, communities, and planet a little better every day.ValuesOur customers are at the heart of everything we doWe treat each other with respectWe work together as one teamWe make things easierAbout usOne Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including a Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, with a commitment to inclusivity and accessibility in our recruitment process.#J-18808-Ljbffr