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Join to apply for thePayroll Technical Supportrole atTieTalent 1 week ago Be among the first 25 applicants Join to apply for thePayroll Technical Supportrole atTieTalent Get AI-powered advice on this job and more exclusive features. AboutAbout the RoleAre you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You'll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences.PurposeProvide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues and provide a resolution. Collaborate with Product, Development and IT Infrastructure teams to resolve problems.Key AccountabilitiesTechnical Application Support:Resolve technical issues for internal and external customers in line with SLAs. Identify the root cause to prevent similar issues in the future. Ensure system effectiveness and compliance with current legislation. Recommend improvements to the applications to enhance the customer experience or business efficiency Train and advise team members and customers by sharing technical expertise.System AdministrationMonitor system queues to maintain product performance. Respond to and resolve system error messages.Customer Service / Continuous ImprovementDevelop and maintain good relationships with stakeholders. Champion customer feedback by identifying and raising product bugs and feature requests. Provide best practice advice on Moorepay systems and processes.User Acceptance TestingAct as a Subject Matter Expert and attend walkthroughs of Technical Specifications. Help test system changes, such as new product features or UK and ROI payroll legislation.Skills & ExperiencePrevious payroll experience/knowledge is essential HR experience is advantageous. Good technical knowledge of Payroll and/or HR systems is advantageous. Flexible approach to working and problem-solving. Customer focused. PC literacy – Word, Excel, PowerPoint, Outlook, OneDrive, etc. Excellent communication skills. Ability to build effective working relationships.Benefits & culturePart of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.Here’s what you’ll gain if you join our team:A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance and life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisureNice-to-have skillsUser Acceptance Testing Powerpoint OneDrive Swinton, EnglandWork experienceApplicationsLanguagesEnglishSeniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Get notified about new Technical Support Specialist jobs inSwinton, England, United Kingdom . 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