Job Title

Customer Service Agent-Edinburgh Airport, EdinburghClient:Swissport Location:Edinburgh, United Kingdom Job Category:Customer Service EU work permit required:Yes Job Reference:2d0c1da6d4f0 Job Views:12 Posted:29.04.2025 Expiry Date:13.06.2025 Job DescriptionOverview Customer Service Agent Pay:£11.79 per hour, increasing to £12.01 after probation Location:Edinburgh Airport Hours:Shifts between 02:30 and 00:30, including weekends and public holidays Shift Pattern:4 days on, 4 days off Are you dedicated and customer-focused? Join Swissport as a Customer Service Agent to deliver exceptional service to passengers and clients. ResponsibilitiesGreet passengers and assist throughout their journey Help with check-in, luggage handling, and boarding Provide information on flight schedules, baggage policies, etc. Ensure compliance with security and safety regulations Collaborate with team members for smooth operations Resolve passenger concerns empathetically and efficiently Perform administrative tasks as needed QualificationsExperience in customer service or hospitality is advantageous Excellent communication skills in English; additional languages are a plus Ability to work under pressure and adapt Must have a full 5-year UK residency or employment history Proof of right to work in the UK Proof of address (2 documents) Attention to detail in handling passenger info BenefitsEmployee Airport Discounts Paid parking Free uniform and PPE 24/7 wellbeing support through Employee Assistance Programme Work-life balance with rosters issued 28 days in advance Career development opportunities Join Swissport and be part of a dynamic team committed to excellence in aviation customer service. Apply today! Swissport is an equal opportunity employer committed to diversity and inclusion.#J-18808-Ljbffr