Job Title

Job Title:Shift Leader - One Stop, Burton upon Trent Client:Tesco Location:Burton upon Trent Job Category:Other EU work permit required:Yes Job Reference:29b19084704a Job Views:12 Posted:29.04.2025 Expiry Date:13.06.2025 Job Description:You will be responsible for: Coordinating the team to ensure smooth store operations and excellent customer service. Opening and closing the store, managing duty cover, and ensuring safety and decision-making are appropriate. Serving as the go-to person for colleagues in the absence of the Store Manager. Supporting the Store Manager in organizing seasonal, community, and charity events. Maintaining store cleanliness, tidiness, and presentation standards. Prioritizing product replenishment based on customer needs. Ensuring point of sale and shelf labels are accurate and reflect best practices. Addressing overcharges immediately and preventing recurrence. Managing queues proactively to enhance the shopping experience. Coordinating colleagues' tasks, breaks, and daily priorities. Identifying and implementing store improvements. Adhering to health and safety routines and promoting them among colleagues. Communicating effectively with the team and ensuring they are well-informed. Seeking opportunities to simplify operations and sharing ideas with the Store Manager. Putting the customer first and resolving queries with a positive attitude. Adjusting service to meet individual customer needs. Recognizing colleagues who deliver excellent service. Removing obstacles to service delivery and escalating issues when necessary. Managing staffing levels, covering absences, and acting as a Keyholder for store security. Monitoring and acting on internal communications and feedback. Balancing service and replenishment duties effectively. Supporting the Store Manager in managing colleague absence and conducting return-to-work interviews. Building relationships with Area Managers and People Partners, escalating issues, and seeking coaching opportunities. You will need: As a Shift Leader, I will be: Role modeling excellent customer service. Building strong relationships with colleagues to foster team spirit. Communicating clearly and keeping the team informed. Confidently leading store operations. Making quick, effective decisions and handling change positively. Motivating others to meet expectations and prioritize tasks. Seeking continuous improvement in customer experience and community involvement. As a Shift Leader, I will champion One Stop’s Core Purpose and Values: Core Purpose:Serving our customers, communities, and planet a little better every day. Values: Our customers are at the heart of everything we do We treat each other how they like to be treated We work together as one team We make things easier What’s in it for you: Colleague discounts and benefits including discounts at Tesco, Tesco Mobile, F&F Clothing, and more. Support services such as WeCare, mental health support, and health checks. Development opportunities including apprenticeships and internal training programs. Flexible working arrangements to suit your needs. Additional benefits like retirement plans, life assurance, and annual leave based on service. One Stop is committed to diversity and inclusion, ensuring a welcoming environment for all colleagues, with various colleague networks and support initiatives. We are proud to be a Disability Confident employer. We encourage you to apply promptly, as the vacancy may be withdrawn once filled.#J-18808-Ljbffr