Job Title

Are you an experienced or aspiring Reservations Co-ordinator looking to share your passion for an incredible guest experience while being commercially focused to drive restaurant bookings? We love to 'grow our own', and recent internal promotions combined with our ongoing expansion mean the door is now open for Reservations Co-ordinators looking to develop new skills and join our evolving team. The Role This is a full-time role based at our new HQ in Aldford, on the outskirts of Chester, with occasional travel to restaurants. As a member of the Reservations Team, you will be responsible for managing reservations for a specific area of restaurants. You will collaborate with your Area Manager & Senior Res Coordinator on table plan & booking setup, maximize bookings, communicate with your AM & GMs, and serve as the first point of contact for your GMs. Guest Responsible for the guest experience across all channels - telephone, email 'social media (inbound & outbound) Creating, amending, and confirming guest reservations Handling guest queries Managing large parties, including corporate bookings Driving bookings via email, social media, and outbound calls Securing deposits & pre-orders Understanding and anticipating guest needs Exhibiting strong communication skills across all channels and face-to-face interactions Handling objections & complaints professionally, offering effective solutions Systems Understanding back-of-house setups on Zonal, including new openings, covers per session, tables, layouts, and event setups Knowledge of reporting technical issues on platforms like Zonal, Digitel, Think Cirrus, Toggle, Guest XM Regular reporting using Live Res/Flow System Team Building professional relationships within the department and with restaurant teams Collaborating openly with Marketing, Training, Operations, and Finance departments Requirements for a successful Reservations Coordinator: Natural talent, passion, professionalism, and flair Flexibility and adaptability in approach Reliability and punctuality Ability to respond well under pressure Proactiveness and initiative Confidence, organization, and attention to detail Excellent verbal and written communication skills Focus on delivering an outstanding guest experience Flexibility to work weekends and evenings Full driving license, as monthly visits to restaurants are required#J-18808-Ljbffr