Job Title

Our opportunity: BAFTA Media Technology was conceived in 2017; it was born out of the need to provide BAFTA with products that enabled it to realise its aims and visions digitally and globally. BMT is looking for a proactive and highly organised Customer Support Executive. You will be responsible for providing customer software support and finding solutions to customer workflow problems. You will become an expert on the Events and Nucleus products, supporting both our clients and the developers who build the platforms. You will work closely with stakeholders organizing fast-paced, high-value, high-profile events and awards, making your role equally dynamic! You may also assist in providing support for additional products as part of the customer support team. This role offers the opportunity to learn in detail how to manage bespoke products and could serve as a stepping stone to becoming a Product Manager. You will be a valued team member, integral to the team's success, handling customer support emails, calls, and face-to-face meetings. How BAFTA gives you the red carpet experience Salary of £29,400 Holiday entitlement of 29 days plus bank holidays 8% contributory pension scheme Employee health cash-back plan Long-term sickness insurance Life assurance of four times your annual basic salary Employee Assistance Programme providing 24/7 confidential support including counselling, wellbeing, and legal and financial advice Cycle to Work Scheme 'season ticket loan Access to cinemas across the UK and to BAFTA events Who you are? A highly organised and proactive individual Experience with software development and delivery environments Previous experience in software systems administration Good understanding of software and workflows#J-18808-Ljbffr