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Join to apply for the2nd Line Support Engineer - GBP 30000role atNEXTECH GROUP 3 weeks ago Be among the first 25 applicants Join to apply for the2nd Line Support Engineer - GBP 30000role atNEXTECH GROUP This range is provided by NEXTECH GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeRole: 2nd Line Support EngineerLocation:Manchester (Hybrid)Salary:£30,000 - D.O.EIndustry: Managed ServicesReady to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in Manchester. You'll be providing hands-on technical support in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management.What You'll Be Doing:Providing 2nd Line technical support for hardware, software, and networking issues. Troubleshooting and resolving Windows, macOS, and Linux operating system problems. Managing support tickets using tools like Jira, ServiceNow, and Remedy. Collaborating with 1st and 3rd Line teams to escalate and resolve complex issues. Setting up and configuring new hardware, software, and peripherals. Assisting users with network connectivity, security, and troubleshooting. Maintaining accurate documentation of issues and solutions. Keeping up to date with the latest technology trends and best practices.What We're Looking For:Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up. Strong understanding of computer hardware, troubleshooting, and configuration. Knowledge of Windows, macOS, and Linux operating systems. Experience with networking concepts and protocols (DNS, DHCP, TCP/IP). Active Directory, Group Policies, Windows Server (up to 22) Virtualisation including both Azure VD, VMware, Hyper-V Familiarity with help desk software such as Jira, Remedy, or ServiceNow. Strong problem-solving and communication skills, able to explain technical issues to non-technical users. A proactive and customer-focused mindset.What's in It for You?Hybrid Working - Enjoy a mix of office and remote work.Career Growth - Training and development opportunities to help you progress.Company Events - Be part of a supportive and social team.Competitive Salary - £27,000 - £30,000 DOE.Pension Scheme - Secure your future with a company pension.Monday to Friday Schedule - No weekend shifts!If you're passionate about IT and want to grow your career in a thriving environment, we want to hear from you!Apply now - interviews are happening soon Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NEXTECH GROUP by 2x Get notified about new Second Line Support Engineer jobs inManchester, England, United Kingdom . Wigan, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 months ago Manchester, England, United Kingdom 1 month ago Bolton, England, United Kingdom 1 day ago Manchester, England, United Kingdom 5 days ago Wigan, England, United Kingdom 1 week ago Huddersfield, England, United Kingdom 1 month ago Runcorn, England, United Kingdom 1 week ago Warrington, England, United Kingdom 1 week ago Stockport, England, United Kingdom 1 week ago IT Technician / Helpdesk Support Engineer / Service Desk AnalystBurnley, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 days ago Wigan, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 1 week ago Stockport, England, United Kingdom 1 week ago Manchester, England, United Kingdom 3 weeks ago Stockport, England, United Kingdom 1 week ago Warehouse General Assistant / Support EngineerRuncorn, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Wythenshawe, England, United Kingdom 2 months ago Manchester, England, United Kingdom 1 day ago Warrington, England, United Kingdom 6 months ago Support Engineer , Global Maintenance Automation Platform (MAP)Manchester, England, United Kingdom 6 days ago Macclesfield, England, United Kingdom 5 days ago Warrington, England, United Kingdom 1 week ago Manchester, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr