Be among the first 25 applicants 3 days ago About AspireAt Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission:To deliver technology like no other! About The RoleWe are seeking a 1st Line End User Support Engineer with a solid technical background and a passion for problem-solving to join our End User team based at our Gateshead Head Office. You will work alongside the wider Service Desk, focusing on delivering technical solutions while prioritising our customers' needs. Your responsibilities include resolving escalated cases from our 1st line Quick Fix Support Engineers, which may involve fixing technical faults, answering queries, or fulfilling service requests to enable users to return to work. The ideal candidate is an experienced engineer, an instinctive problem solver, and capable of driving technical solutions. Strong communication skills are essential to diagnose issues and explain technical concepts to non-experts. Efficiency in managing a diverse workload is crucial. You will communicate with customers via phone and email, using fault-finding tools to diagnose and resolve issues remotely. Customer service excellence is vital, reflecting our core values and ensuring top-tier service delivery. Key ResponsibilitiesProviding IT support for a diverse customer base through remote diagnosis, troubleshooting, and ticket resolution related to: Software installation and configuration Handling bespoke client software Operating system configuration Local machine performance issues Hardware builds Developing and maintaining strong relationships with internal teams and stakeholders Managing incidents and requests within SLAs, prioritising workload effectively Supporting continuous improvement initiatives, including automation of manual processes Candidate ProfileExperience in Technical Support, Service Desk, or IT roles Knowledge of IT infrastructure such as Active Directory, security, desktops, firewalls, peripherals Strong troubleshooting skills and proactive problem-solving ability Excellent communication skills and relationship-building capabilities Good time management, planning, and organisational skills Ability to report progress and escalate issues appropriately Preferred knowledge includes Windows OS, Active Directory, SCCM, Exchange, Office 365, ITIL qualifications, and experience with ServiceNow or similar ITSM tools. Our Values and DevelopmentWe value passion, eagerness to learn, and alignment with our values. We provide ongoing learning opportunities to support your growth and success. Salary and Benefits£25k - £30k per annum, depending on experience. We offer a comprehensive benefits package, including: Travel benefits, free parking, subsidised travel passes Health Cash Plan, Cycle to Work Scheme Employee Assistance Program, enhanced leave and parental schemes Enhanced pension, tech purchase schemes, electric vehicle salary sacrifice Referral schemes, gym discounts, life assurance, and critical illness cover Location and Working ArrangementsBased at our Gateshead Head Office with travel as needed. Full-time hours (37.5/week), Monday to Friday. Equality and DiversityWe are committed to creating an inclusive culture that respects and values differences, promoting dignity, equality, and diversity to help everyone reach their potential. Interview ProcessThe process typically involves three stages over 2-3 weeks: Pre-screening call via Teams to discuss experience and expectations Interview with the Hiring Manager Informal meeting with key stakeholders to meet the wider team#J-18808-Ljbffr
Job Title
End User Support Engineer