Job Title

Davies Group is recruiting for aClaims Handlerto join our Motor Claims team. As a Handler, you will be the first point of contact for our customers, requiring excellent communication skills, professionalism, and empathy. You should have experience incommercial motor claims . The role involves managing a caseload ofPre-Litigated Motor Claims , including personal injury, from inception to settlement.What will your day look like:Proactively manage a caseload of complex motor claims to conclusionDrive continuous improvement in service delivery to clientsAdhere to client-specific protocols and best practicesCollaborate with colleagues to maintain high service standardsCreate accurate records in Claims Management SystemIdentify training needs and seek appropriate development opportunitiesMentor junior team members to ensure quality and productivityContribute innovative ideas within the teamMaintain high client contact and improve work proceduresAct as main point of contact for clients and support client review meetingsDeliver presentations and participate in audits and projectsCreate a supportive working environmentKnowledge and Abilities:Strong knowledge of motor claims processes, systems, and proceduresProficiency in IT packages like Word, Excel, PowerPointExcellent analytical and problem-solving skillsUnderstanding of client protocols and best practicesHigh personal standards and professional attitudeLeadership qualities and interpersonal skillsConfidence, adaptability, and ability to meet targets and deadlinesEffective communication and influencing skillsAbility to support and develop team membersAdditional Benefits and Development Opportunities:Davies Innovation Lab, Leadership training, and professional qualifications fundingWellbeing initiatives, flexible working, and inclusive policiesGenerous pension scheme, life assurance, cycle scheme, and other benefits#J-18808-Ljbffr