Job Title

Job DescriptionPM Shift Manager Dash Express Depot 168 (Saltash) OverviewOur distribution division is currently at an exciting stage of development, and we are seeking an experienced Shift Manager to play a key role in a busy environment serving multiple customers from our Saltash depot. This hands-on role reports to the Operations Manager and involves overseeing drivers and warehouse personnel to ensure on-road performance targets are met. Main Duties & ResponsibilitiesRoute planning Managing the warehouse floor for timely sort and dispatch Driver attendance and shift management Cost control Reporting Ensuring driver routing follows ETA targets Driver liaison and resource management for optimal service Allocating and managing customer collections Driver education and training Vehicle defect reporting and daily checks Monitoring and controlling drivers Recruitment Staff appraisals and performance management, including monitoring driver performance, attendance, start/finish times, uniform, and vehicle checks General DutiesCustomer service Health and safety, including accident reporting Service reports Driver dispatch reporting Handling driver discrepancies Responding to customer calls and emails regarding deliveries Ensuring freight is scanned after drivers depart Damage processing, including returns and disposal Adhering to carded delivery procedures Personal SpecificationEssential Leadership experience with operational implementation skills Effective communication, presentation, and negotiation skills Knowledge of the local area (desirable) Strong business development and customer service skills Pragmatic problem-solving and people management approach Flexibility in working hours TasksRouting and allocation of collections Managing scanner readiness and charging Overseeing outbound sortation Monitoring staff appearance and conduct Driver debriefing Checking scanners for missing parcels Midway and PM reporting Resolving vehicle defects and vehicle allocation Investigating and reporting leftover parcels Monitoring and managing collections and ETA for contracts RTI and accident reporting Ensuring KPI and forklift compliance Handling driver and depot queries Managing driver performance and absence Further InformationReporting to: Operations Manager, Depot 168 Responsible for: All staff and operations within the depot Location: Saltash Site Salary: £29,000 per annum Hours: Full-time, Monday to Friday, with potential Saturday work, hours flexible to business needs Holiday Entitlement: 5.6 weeks/year including Bank Holidays, with additional days based on continuous service (up to 5 extra days), pro-rata for part-time Proud member of the Disability Confident employer scheme#J-18808-Ljbffr