Job Title

Front Office Manager - Four Points by Sheraton, Edinburgh Haymarket At Cycas Hospitality, we seek dynamic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Our core focus is to put PEOPLE at the center of everything we do. We believe in hiring with a smile, training, and developing talent to create genuine, caring teams that work to have fun. Four Points by Sheratonis a multinational hotel brand operated by Marriott International, targeting business travelers and small conventions. Our goal is to deliver a memorable hospitality experience that encourages guests to return by providing comfort, quality, and going the extra mile to make their stay meaningful. If you are driven to love what you do, excel at it, and want to provide the best hotel experience to enable guests to pursue their passions, then we invite you to read on and consider joining our team. YOUR CORE PURPOSE WILL BE: Assist management in developing and communicating departmental strategies and goals. Communicate and enforce policies and procedures. Lead and manage all aspects of the Front Office, including guest registration, concierge/porter services, business centre, telephone services, and reservations, to deliver a unique guest experience that embodies the brand. Ensure your team provides hospitable service aligned with operating standards and brand standards. Motivate your team, clarify goals, provide training, and work with the Operations Manager to establish and achieve personal development goals for team members. Maximize room sales by ensuring team awareness of hotel availability and effective upselling of room categories. Develop your team to anticipate guest needs, respond promptly to requests, and deliver high levels of service to generate guest satisfaction. Implement Four Points by Sheraton values in daily operations. Support other departments and ensure smooth hotel operations, focusing on guest services desk and breakfast/evening reception areas. Have a comprehensive understanding of all systems such as MARSHA, Opera, and Marriott’s Bonvoy program. Display proactive and innovative approaches to skills development and standards enhancement within your team. WHAT YOU SHOULD BRING: Minimum 1-2 years of management experience in an internationally recognized branded hotel. Ability to analyze performance metrics. Experience in setting and managing budgets for optimal returns. Strong Front Office background. Good working knowledge of Opera PMS; familiarity with MARSHA is preferred. Previous experience with Marriott brands is desirable. WHAT WE OFFER: Great team spirit, guided by our slogan ‘It’s not over until we get a smile’. 40 hours/week EXCELLENT COMPANY BENEFITS: Competitive salary and package. Exclusive employee discounted rates at Marriott and Cycas hotels (e.g., luxurious stays in the Maldives or Paris). Ongoing paid training and development opportunities. Free healthcare plan, with options to upgrade. Wholesale discounts on jewellery from Macintyres Edinburgh. Cycas Hospitality has been recognized among Caterer’s Top 30 Best Places to Work in Hospitality for four consecutive years. This is your opportunity to shine and be part of something great. If you believe you have the right skills and motivation, we want to hear from you! Please apply by email, attaching your CV, current salary, and notice period. ***Employment is conditional upon receipt of two satisfactory references and proof of eligibility to work in the UK.***#J-18808-Ljbffr