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Join to apply for theIT Service Analyst - Industrial Placementrole atHM Revenue & Customs 2 weeks ago Be among the first 25 applicants Join to apply for theIT Service Analyst - Industrial Placementrole atHM Revenue & Customs This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeDirect message the job poster from HM Revenue & Customs Digital (DDaT) Early Talent Manager at HM Revenue & CustomsLocations: Newcastle & Telford Number of Vacancies: 6 Picture yourself earning while you learn, gaining skills that will shape your career. As an IT Service / Data Analyst in our industrial placement, you'll make a real impact! Within CDIO, our IT Service / Data Analyst play a crucial role in supporting IT Service Managers / Data leads to deliver top-notch information and communication technology services. You'll collaborate with teams from IT service operations, becoming an integral part of the Government Digital and Data profession. You will join a dynamic multi-sourced central service support team, you'll adopt a customer-centric approach focusing on protecting live service, driving continuous improvement underpinned by data analysts to gather, interpret data to provide insights for key decision-makers. Role Area 1: ELS Service Delivery As an IT service analyst, you will: Support the IT Service Manager, making sure that business relations within the organisation are managed to enable delivery of IT services. Work as part of a team to support and assure compliance against ITIL process. Create documentation and present on key performance indicators. Liaise with other IT service functions to make sure that services are maintained, and improvements are progressed. Support the implementation and deployment of IT releases and new functionality. Action and manage crowdsourcing of data and information from Service Managers across CDIO. Support the day to day running of products, platforms and services including analysis of incidents and problems to identify root cause and produce recommendations. Interrogation of Service Management tooling to identify trends. Ensure proper control of service assets and configuration items, making accurate and reliable information readily available when needed. Role Area 2: ELS Data Analytics As a Data Analyst you will: Support the Data Analyst leads with the data and analysis of complex and high-profile analytical products to identify continuous improvement. Supporting the creation of data standards. Collaborate with stakeholders to effectively identify and clarify the overall scope and requirements of analytical work. Manipulate multiple data-sets to analyse data. Identify and sharing best practice across the team Create documentation and effectively communicate your analysis, influencing both technical and non-technical stakeholders and management. Provide regular progress updates on your analysis keeping people informed. What Can we offer you? We offer a unique opportunity to enhance your skills and experience in relationship management, communication, presenting, and analysing information and data. You’ll have the chance to be part of the biggest digital operation in Government; building a modern, digital tax administration, providing multi-award-wining digital services for 45 million individuals and 4.9 million businesses Person specification Undergraduate student with a mandatory or optional 9-12 month industrial placement course requirement. You must be in the penultimate year of your degree course. Studying towards a degree in one of the following: IT, Technology Solutions, Computer Science, Human Computer Interaction or Business-related degree. Analytical, self-motivated with excellent attention to detail and clear ability to problem solve. Strong communication skills, both orally and in writing. Able to work under pressure, manage your time effectively and work on your own initiative. A confident team player with the ability to build strong relationships and collaborate effectively across HMRC and with external stakeholders. Experience and knowledge of Microsoft Office packages. Further Information We're here to answer any questions about the Industrial Placement Scheme or the role, if there is anything you’d like to know please contact us at: If you are successful, your placement will start once you have passed all pre employment checks. The Placement will be for a minimum of 9 months. We cannot accept placements any earlier than this. Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. • Family friendly policies. • Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service Seniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Government Administration Referrals increase your chances of interviewing at HM Revenue & Customs by 2x Get notified about new Information Technology Analyst jobs inTelford, England, United Kingdom . 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