Job Title

Airport Operations Manager (AOM) - 18-Month Fixed Term Contract The Airport Operations Centre (APOC) at Heathrow is the heart of our airport operations, ensuring that passengers have a smooth and timely travel experience. APOC utilises information from over 80 systems, monitored and updated by a dedicated 24-hour team. As an Airport Operations Manager (AOM), you will lead the operation during both planned and unplanned incidents, playing a critical role in crisis management. This high-profile senior management position requires sound judgment and the ability to deliver excellent service while ensuring the safe continuity of business. You will work closely with directors, the executive team, and crisis management, focusing on risk assessment and mitigation. The AOM team works a mixture of days and nights, including weekends, with 12.5-hour shifts. Being part of the Incident Response Command roster is required. This role includes shift allowance, on-call allowance, and car allowance. About UsThere’s something so special about working at the world’s most iconic airport. Its sights, sounds, and constant air of excitement make Heathrow an amazing backdrop for a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. It’s a world full of pride in what we do and endless exciting career prospects. Heathrow inspires us to deliver on our ambitious plans. We’re working to welcome millions more passengers while leading global efforts in sustainability. Join us on that journey, and we’ll support your ambitions. We encourage learning, value authenticity, and back you to achieve more than you imagined. Because there’s no place like Heathrow. Our rewardsWe offer competitive salaries and excellent benefits, including performance-based bonuses, long-term Share in Success plans, generous leave, market-leading pensions, private health insurance, wellbeing tools, and development opportunities. We aim for a fulfilling career journey with diverse directions. Working locationThis is an airport-based role. Every day, you will help us provide the best airport service in the world. Sustainable Travel to workHeathrow’s Sustainable Travel Guide offers easy, accessible options for sustainable commuting. Equal OpportunitiesWe encourage applications from all backgrounds. We believe diverse talent makes us stronger. Heathrow is accessible, and we champion inclusivity through our diversity networks. About the TeamOur team keeps Heathrow running smoothly. Over 65,000 people across hundreds of companies work here, including airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, and airfield operations. We manage relationships with partners and coordinate daily operations, including the APOC operational plan. Our purpose is to make every journey better, working closely with Team Heathrow Partners to build trusted relationships, understand shared goals, and continually improve safety, operations, and resilience. It’s an inspiring place to work, with unlimited opportunities to make a difference. Join this city within a city, and find a team that feels like family—a place where you belong.#J-18808-Ljbffr