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NHBC Milton Keynes, England, United Kingdom Join or sign in to find your next jobJoin to apply for theQuality Assurance Assessorrole atNHBC NHBC Milton Keynes, England, United Kingdom 5 days ago Be among the first 25 applicants Join to apply for theQuality Assurance Assessorrole atNHBC Get AI-powered advice on this job and more exclusive features. Job role:Quality Assurance AssessorSalary:£32,000 – £35,000 + 6% performance bonusWorking location:Hybrid Role (WFH & Milton Keynes Office)Employment type:Full time, PermanentJob SummaryNHBC is on a mission to raise standards in house building — and we’re looking for a Quality Assurance Assessor to help drive real improvements in how we support homeowners. You’ll be reviewing claims cases and calls, spotting trends, and working closely with colleagues to raise quality across the Claims team. If you're passionate about great service, love detail, and enjoy helping others develop, this is your chance to make a real impact in the journey to better, more consistent customer outcomes.What You’ll Be DoingReviewing live and historic claims cases and calls to assess quality and consistency Giving direct feedback and coaching to colleagues to help them continuously improve Working on QA projects and sharing insights with the wider team Collaborating with Trainers and Team Leaders to identify and address skill gaps Tracking and logging quality reviews in our QA system Supporting training delivery and helping new joiners with onboarding QA checksWhat We’re Looking ForPrevious experience in claims handling, complaints, or quality assurance Great communicator – someone who’s confident giving feedback and coaching others Detail-driven with strong organisation skills and a positive, proactive attitude Comfortable using Excel and working with data to spot patterns or issues Someone who’s adaptable, collaborative, and committed to delivering top-tier service Bonus if you’ve used QA tools or systems beforeWhat We OfferOur benefits package includes:27 days annual leave + bank holidays holiday purchase scheme enhanced pension scheme (up to 10.5%) life assurance subsidised private medical insurance employee discounts platform two days volunteer leave enhanced maternity, paternity, adoption leave and pay for all new parents many more!Who We AreAt NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.Why you should join usAs a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.Our inclusive cultureWe are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Quality Assurance Industries Insurance Referrals increase your chances of interviewing at NHBC by 2x Sign in to set job alerts for “Quality Auditor” roles.Buckingham, England, United Kingdom 1 day ago Buckingham, England, United Kingdom 1 day ago Quality Assurance Engineer - Aston Martin Performance TechnologiesSilverstone, England, United Kingdom 4 weeks ago Northampton, England, United Kingdom 4 weeks ago Leighton Buzzard, England, United Kingdom 3 weeks ago Buckinghamshire, England, United Kingdom 2 weeks ago Banbury, England, United Kingdom 2 weeks ago Banbury, England, United Kingdom 1 week ago Luton, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 2 weeks ago Wellingborough, England, United Kingdom £60,000.00-£60,000.00 3 weeks ago Milton Keynes, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 1 week ago Brackley, England, United Kingdom 1 month ago Milton Keynes, England, United Kingdom 2 days ago Supplier Quality Engineer (RBAT) 12 Month FTCMilton Keynes, England, United Kingdom 1 week ago Silverstone, England, United Kingdom 2 weeks ago Luton, England, United Kingdom 3 weeks ago Northampton, England, United Kingdom 1 week ago Bedford, England, United Kingdom 3 weeks ago Luton, England, United Kingdom 2 weeks ago Bedford, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 3 weeks ago Silverstone, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 4 weeks ago Towcester, England, United Kingdom 4 days ago Milton Keynes, England, United Kingdom 2 weeks ago Luton, England, United Kingdom 1 week ago Luton, England, United Kingdom 1 month ago Milton Keynes, England, United Kingdom 2 weeks ago Buckinghamshire, England, United Kingdom £55,000.00-£65,000.00 9 hours ago Luton, England, United Kingdom 5 days ago Brackley, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. 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