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Customer Support Specialist German SpeakingCustomer Support Specialist German Speaking1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Remote Based (however one day a month working in Cambridge office) Salary: £26,500 - £26,575 (depending on shifts) + Fantastic benefits package including equipment provided 5-week rotational shift Monday - Friday (including Saturday) between 7am-8pm (37.5 hours a week) Four-week training program, week one and three in the Cambridge office (expenses and hotel stay paid)Remote Based (however one day a month working in Cambridge office) Salary: £26,500 - £26,575 (depending on shifts) + Fantastic benefits package including equipment provided 5-week rotational shift Monday - Friday (including Saturday) between 7am-8pm (37.5 hours a week) Four-week training program, week one and three in the Cambridge office (expenses and hotel stay paid)On OfferContributory pension scheme of up to 6% Opportunity to buy 'sell holiday Gym membership discounts Contributory hospital and health cash plan Eye care vouchers Life assurance Discounts at leading brands and retailer Increasing holiday days with years of serviceOur client is a fast-growing health and well-being service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers journey answering customers questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.The Role Will Include But Is Not Limited ToAnswer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and service level agreements. Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements. Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required. Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible, and positive approach always when handling customer requests. Strive to achieve high customer satisfaction by going above and beyond. Motivate and encourage customers across the customer journey to maximise customer satisfaction.Full Hours On Offer As Current5-week rotation - StandardWeek 1: Monday to Friday. 07:00 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 15:45 Week 3: Monday to Friday. 11:00 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 16:15 Week 5: Monday to Friday. 11:45 20:00Salary: £26,5005-week rotation - Late SaturdayWeek 1: Monday to Friday. 07:00 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 15:45 and Saturday 11:45 20:00 Week 3: Monday to Friday. 11:00 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday 08:00 16:15 and Saturday 09:45 - 18:00 Week 5: Monday to Friday. 11:45 20:00Job Types: Full-time, PermanentPay: £26,500.00 per yearBenefitsAdditional leave Company events Company pension Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Work from homeScheduleFlexitime Monday to Friday Weekend availability Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer Service Industries Administrative and Support Services Referrals increase your chances of interviewing at European Compost Network by 2x Sign in to set job alerts for “Customer Support Specialist” roles.Customer Service Representative- AI TrainerNewcastle Upon Tyne, England, United Kingdom 1 week ago Newcastle Upon Tyne, England, United Kingdom 2 days ago Gateshead, England, United Kingdom 3 weeks ago Technical Customer Support Analyst (Sage Intacct)Newcastle Upon Tyne, England, United Kingdom 6 days ago Wallsend, England, United Kingdom 1 month ago Newcastle Upon Tyne, England, United Kingdom 3 weeks ago Tyne And Wear, England, United Kingdom 1 month ago Sunderland, England, United Kingdom 1 day ago Technical Support Representative, Tier 1 (UK Remote)Newcastle Upon Tyne, England, United Kingdom 1 week ago Newcastle Upon Tyne, England, United Kingdom 2 weeks ago Newcastle Upon Tyne, England, United Kingdom 6 days ago Gateshead, England, United Kingdom 6 days ago Seaham, England, United Kingdom 1 day ago Seaham, England, United Kingdom 2 weeks ago Seaham, England, United Kingdom 1 day ago Technical Support Representative, Tier 1 (UK Remote)Newcastle Upon Tyne, England, United Kingdom 1 month ago Newcastle Upon Tyne, England, United Kingdom 6 days ago Newcastle Upon Tyne, England, United Kingdom 6 days ago Sunderland, England, United Kingdom 1 month ago Gateshead, England, United Kingdom 2 weeks ago Newcastle Upon Tyne, England, United Kingdom 1 day ago Newcastle Upon Tyne, England, United Kingdom 1 week ago Wallsend, England, United Kingdom 3 weeks ago Tyne And Wear, England, United Kingdom 5 days ago Stanley, England, United Kingdom 2 weeks ago Newcastle Upon Tyne, England, United Kingdom 1 day ago Gateshead, England, United Kingdom 2 weeks ago Chester-Le-Street, England, United Kingdom 1 week ago Newcastle Upon Tyne, England, United Kingdom 1 day ago South Shields, England, United Kingdom 2 days ago Divisional Support Manager (DOCX, 377.5KB)South Shields, England, United Kingdom 1 month ago Executive Assistant & Equities CoordinatorNewcastle Upon Tyne, England, United Kingdom 2 weeks ago Hexham, England, United Kingdom 5 days ago Sunderland, England, United Kingdom 4 weeks ago We’re unlocking community knowledge in a new way. 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