Job Title

Customer Care Associate - Remote Role, LondonClient:ihateironing Location:London, United Kingdom Job Category:Customer Service EU work permit required:Yes Job Reference:231f48834bc9 Job Views:9 Posted:04.04.2025 Expiry Date:19.05.2025 Job Description:Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career. About ihateironing: We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. Customer careis one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise. There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements Two year's minimum previous customer care experience Excellent attention to detail Well-organised and punctual A reliable and supportive team member Multitasking and time management Honesty and professionalism in everything you do Working hard and weekends when required Comfortable handling with 50+ calls on a daily basis Addressing any issues that may occur Handling customer complaints and providing appropriate solutions Ability to think on your feet and use your own initiative Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 04/04/2025 by TN United Kingdom#J-18808-Ljbffr