Job Title

JOB TITLE: Field Service Engineer INDUSTRY: Robotics LOCATION: North Midlands (1 hour from Telford) SALARY: 40 45k company car and other additional benefits Job Purpose To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland. Job Overview Provide repair and maintenance services to Customers in-house and on-site. Complete all relevant documentation relating to both robot/equipment performance and Field Service calls. Work with Technical Manager to promote services portfolio to customers Complete all necessary processes for Stock maintenance and visibility. Integrate and work with the existing Service and Applications Team 2-way communication with Management on regular basis Reporting as required Main Responsibilities Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis. Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers. Respond to customer service issues by telephone / electronic means as required. Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems. Complete detailed Field Service reports for all customer calls, document any service interventions in our CRM database and complete all related administration. Coordinate responsibilities, activities and schedule with Team Members and Technical Manager to ensure customer satisfaction. Communicate frequently with customers to ensure that all expectations are being met. Liaise with the relevant department in France for the return of parts under warranty. Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner. Learn robot programming language to be able to provide simple support and instruction. To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours. To support the Training Manager in the delivery of maintenance/user training courses as and when required. Skills & Qualifications A Higher Level Engineering qualification or equivalent is desirable but proven experience will be considered Minimum of 3 years automation and/or Technical Service experience. Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment. Experience of reading and interpreting electrical/mechanical drawings and related technical documents. Knowledge of mechanical engineering. Previous experience of working with SAP would be advantageous. Good computer skills including Microsoft Office. Strong communication skills including the ability to communicate at all levels. A full UK driving license. Working Conditions Hybrid role between office base and Customer sites as required. Company vehicle will be provided. Potential for occasional international travel. All necessary IT equipment including laptop and mobile phone shall be provided. Embody the Company Vision and Values We are an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act Personal Attributes Problem- solving Logical Thinker Team Player Open to change Positive mindset Resilient Flexible Self-motivated