Job Title

Purpose of job An individual who is well organized, with excellent communication skills and the ability to multi-task is essential.Your primary role will be handling all aspects of Quality control, together with After sales & Service.With a Supporting role in Engineering and Health & Safety activities. Quality activities - Specific responsibilities Report monthly supplier Quality KPI's. Ensure that Machines and attachments are built to the required specification and Quality standards. Ensure product is packed correctly, together with associated paperwork checks prior dispatch to UK and Export customers. Produce quality reports for faulty items. Submit warranty claims for faulty parts on suppliers as required. Chase QR's and Parts warranty claims on suppliers to a conclusion. Investigate RED TAGS and organise corrective actions. Raise returns notes for quality issues. Keep all current SOP's up to date Develop and issue new build procedures and SOP's as required. Monitor pre-production builds. Produce inspection reports and sample approval forms for parts as required. Support new product development as required. Ensure all assembly tools are keep within calibration. After sales / Sales & Service activities - Specific responsibilities Support customer accounts and queries when required. Customer prospecting as and when required. Run customer training and product workshops when requested. Product after sales support when required. Make repairs to returned machines, in house and on site as required. Prepare repair quotations and estimates. Production activities - Specific responsibilities High-light and prioritize improved production efficiency opportunities with management. Record cut in numbers of changes and component introductions. HR & Health and Safety activities - Specific responsibilities Assist as required with Lifting equipment testing and new installs. Assist as required with assembly aids / jigs and fixture installs. Assist as required with equipment repairs and replacement justifications. Performance measurement Audit all production machine builds to a pre-determined build schedule. To be proficient in the use of SAGE and CIM50. To be proficient in the use of Microsoft office programs. Quality and efficiency of work carried out. Product knowledge and understanding. Accuracy and completeness of all documentation. Accuracy and completeness of SOPs. Management and prioritization of workload. Delivery of improved production efficiency opportunities. To convey a professional image. Communications To attend and report daily KPIs. TPBN1_UKTJ