Job Title

Location Glasgow, Liverpool, Newcastle-upon-Tyne, Nottingham, Worthing. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Occasional travel to other sites will be required. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. About Unity Business Services Unity Business Services sits within HMRCs Chief People Officer Group, and provides critical human resources, finance, payroll and procurement services to colleagues in HMRC and Department for Transport. The Senior Content Designer role sits within Unity Business Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User Researcher community, with regular opportunities for insight sharing, training and discussion. Our team draws together expertise from a wide variety of backgrounds and sectors and welcomes new ideas on how we can continue to conduct robust research with real-world impact. This is an exciting time to join an organisation that is at the forefront of cutting edge user research. Our blog tells you a bit more about what we do and how we do it. User Research in HMRC If this sounds like the sort of thing which excites you, this is the job for you. Person specification Responsibilities: As a Senior User Researcher, your responsibilities include: Leading on planning, recruiting and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights, creating research outputs in an actionable way. Advocating for, and including, all kinds of users in appropriate research activities to help teams design accessible services for all users. Contributing to the user research community at HMRC. Managing and/or mentoring User Researchers. Participating in HMRCs cross-government research and conferences. Essential Criteria: You will already have: Significant experience working at a senior level within a user research role, with a focus on the improvement of digital services to meet users needs. Ability to understand complex problems a team is trying to solve. Align user research activities to inform decision-making and action. Exceptional research and analysis skills. Using a range of quantitative and qualitative methodologies including ethnographic techniques, usability testing, remote testing, and survey design and statistical analysis methods. Experience using a wide range of analysis and synthesis techniques. Producing appropriate, actionable research outputs that clearly demonstrate insights and recommendations. Advocating for user research and engaging sceptical colleagues and stakeholders. Helping teams to adopt user-centred service design and delivery practices and embed them into their agile workflow. Ability to include all kinds of users in appropriate research activities, to help teams understand the diversity of users of government services. A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human-computer interaction or related disciplines or relevant user research experience. Experience of using the GDS Service Manual, working to meet the Government Service Standard. Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation. Enthusiasm for managing, coaching and mentoring of team members. Technical skills We'll assess you against these technical skills during the selection process: User research methods Analysis and synthesis Research management, leadership and assurance Inclusive research Stakeholder relationship management Please click on apply for further details Thank you TPBN1_UKTJ