Honeycomb is delighted to partner with a Global Training & Consultancy firm to recruit for a Client Services Manager to join their high performing team based in Befast. The role is full time, permanent and remote working. It is an important role for the company as it is the first point of contact for clients through a number of communication portals.The ClientOur client is a Global Training & Consultancy business that operates within the Cybersecurity network. They partner will businesses throughout the globe to deliver bespoke training and offer consultancy services on security architectural framework.The RoleThe Client Services Manager will be the main point of contact for all client inquires, covering phone, email, LinkedIn and website. Typical duties will include:Customer Management & SupportOrganising annual conferences in Ireland and Australia for circa 150 delegates. Process all client registrations, sending course confirmations and reminders for all courses and examinations.Communicate examination results to clients, instructors and the governing body.Arrange any necessary visa documentation to enable clients to attend trainingTroubleshoot issues e.g. rescheduling of courses and or exams for clientsRespond to In-house enquires.Understand client needs to tailor training solutions/quotations.Schedule training sessions based on client and Instructor availability. Relationship ManagementBuild and maintain strong relationships with clientsIdentify opportunities to cross-sell or upsell other training products.Instructor support, provide instructors with session details, travel etc Feedback and Quality AssuranceCollate and analyse feedback from all training participants, ensuring training standards are met consistently. Reporting & DocumentationProvide weekly internal report on training numbers to the business and partnersClient Feedback to trainers, governing body and the businessCourse go-no go reporting prior to course start date Internal Collaboration Work closely with Management to design annual training and exam schedules for North America, Europe/Africa, UK and Australia.Work with operations on Instructor scheduling to meet both the public and private schedule requirementsProvide feedback to improve training offerings based on client input.Work with Finance to ensure that payments are received in a timely manner.Essential skillsVerbal Communication: Clear and confident when speaking with clients or team.Written Communication: Professional email, reporting, and proposal writing.Presentation Skills: Ability to lead meetings, deliver updates, and present solutions persuasively.Preferred Background: Experience in customer success, account management, or project management.PackageSalary 37.5KPension contributionPrivate Medical20 days + statsRemote workingTo speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director at Honeycomb on 028 96207050.If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.Honeycomb is committed to providing equality of opportunity to all.
Job Title
Client Services Manager