Job Title

Citadines XXX is seeking a confidentSenior Receptionistto become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towardsproviding our guests with memorable experiencesof the city. AsSenior Receptionis , you will be responsible for: Supervising the day-to-day work of the Front Office Team, from customer service to administration Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers needs in a resourceful manner Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role ofSeniorReceptionist , we require: At least one year experience in a similar role is essential Excellent guest engagement skills Ability to bring the guest experience to life throughout ...