Job Title

Full time and part time roles available - Hiring several candidates - Immediate start We are seeking Customer Service Advisors to join a growing team and play a key role in delivering outstanding service to customers. This is an exciting opportunity to support a fast-paced, customer-centric environment, working closely with internal teams to ensure smooth day-to-day operations. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, cross-functional setting.About the client: Experts in foreign exchange services, committed to delivering exceptional customer experiences.Key Responsibilities:Handle daily customer queries professionally and efficiently.Support customers and management team.Meet and exceed KPIs.Answer calls, respond to questions, and reroute calls.Log and resolve queries via various communication channels.Maintain records using systems like D365.Assist new team members during induction.Share customer concerns with the Line Manager.Complete administrative tasks and prepare reports.Ideal Candidate Profile:Experience in a call centre/customer service environment.Proficient in Microsoft systems.At least 5 GCSEs including English and Mathematics.Customer-focused with excellent communication skills.Ability to work under pressure.Personal Attributes:Effective communication and listening skills.Team player.Organised and detail-oriented.Adaptable and flexible.Continuous improvement mindset.Apply Now!Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalized recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.