ABOUT MAX MARAAn Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.Job Title : Omnichannel Operations AnalystECOMMERCE OPERATIONSTo ensure orders are fulfilled timely and meet the required standardsTo monitor and coordinate DC's incoming stockTo liaise with Customer Service and the Ecommerce team in order to provide fast and tailor designed solutions to customers’ issuesTo monitor the ecommerce platform in order to maintain it tidy and orderlyTo ensure supplies are sufficient for the business as well as correctly distributed to the different channels (e-commerce, retail, wholesale, outlet)/Point of reference for last-mile carriers used for Max Mara Digital distribution.To train, support and coordinate the staff throughout their daily activities (shipping, returns processing, stock handling)WAREHOUSE OPERATIONSTo liaise with the warehouse staff in order to manage the stock: receipt, storage, retrieval and timely delivery of goodsPlanning, organizing and controlling of the warehouse overall operations.To plan out all warehouse resources and activities in order to meet business needs and objectives.Responsible to set targets for improvement.To manage staffs’ development by internal/on-job trainingTo implement cost-efficient principles as well as operations to meet company's budget in all aspects of warehouse transactions and activitiesSTORES OPERATIONSTo provide support during seasonal activities such as inventories, relabelling, End Of Season returnsTo provide support during daily activities such as B2C / B2E , goods receiving, goods transferringTo investigate, flag and approve any shortages, overages, discrepancies within incoming stockTo provide packaging / hardware according to each store’s needsTo ensure all the stores recall new stock without delaysTo ensure staff follow the procedures and is appropriately trained.IT INFRASTRUCTURE AND HELPDESK FIRST LEVELBased on business needs and respecting given budgets, responsible to build a local suppliers network to provide networks and hardwares with the objective to fully localize the purchase of them.To ensure networks, hardware and other IT infrastuctures are up to date, efficient and correctly serve the business operations throughout stores, warehouses and head office.To guarantee taking charge of stores tickets and organize/distribute them based on business priorities respecting needs and SLAs.Competence and skillsPro - ActivityTeamworkProblem SolvingStress management and pressure handlingPriorities ManagementItalian language preferred but not required
Job Title
Omnichannel Operations Analyst