Job Title

Account ManagerOverviewWe are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.Contract type: PermanentSalary: £35,000 - £40,000 pa DOEHours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)Place of work: hybrid (home and Oxford office)The role involves working across all areas of our business. You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.Key role responsibilities1.Stakeholder management & Relationship building: working with the AM to ensure expectations of stakeholders are metmaintaining detailed project documentation2.Strategy & Growth: supporting the AM in the delivery of the project strategymonitoring activity data to review growth3.Objectives handling: identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these4.Reporting & Analysis:creating bespoke reporting including monthly reports to clientsworking with the Tech team to ensure any Mode reports are set-up correctly5.Client Satisfaction: working with the Marketing team to ensure surveys go out to all key userscollating and interpreting survey resultsworking with AM to develop action plan and creation of case studiesensuring successes are shared with client and key users6.Problem solving & risk mitigation:supporting the AM in their problem-solving activitiesmonitoring projects and sharing any trends or concerns to mitigate riskCombination of skills we are looking forPlanning and organisation: managing tasks simultaneously, accurately, and according to priority.Excellent attention to detailGood working knowledge of ExcelExcellent communication and relationship building skillsBehaviours that will help you succeed in this roleProactivity: be proactive rather than reactive; plan, add value, solve problemsability to manage upresults-driven, self-motivated, flexible, and resilientOwnership & accountability taking accountability for your workseeking out advice from best-placed people to help shape solutionsworking with peers to gain insights to avoids unnecessary escalationtaking a sense of pride in work to ensure accuracy and considerationPositivity approaching projects, challenges, and people with a positive, can-do attitude.What you can expect from usReward and recognitionCurrently our benefits package includes:25 days annual leave + public holidaysPrivate Medical Insurance following probation10% Pension Contribution (5% employer and 5% employee)Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health supportMyStrength, our own emotional awareness app supporting your mental and physical wellbeing1 paid Volunteering day per yearTraining Programme access - delivered in conjunction with Teladoc Health, our parent companyExtended parental leave5 days paid dependant leaveBonus Incentive schemeCycle to work schemeEV salary contribution schemeCompany laptopOnboarding & DevelopmentWe have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance. About the companyConsultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group.To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency. About the teamWe’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.Equality and Diversity Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.