Job Title

Job ID: 2952621 | Amazon Development Center (Romania) S.R.L. - A91 The Compliance Shared Services (CoSS) organization aims to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS manages the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a passionate, results-oriented Support Engineer to support the dynamic and expanding Seller Compliance space. The role involves working with a support engineering team that supports multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). Our Support Engineering team consists of top-tier engineers with skills blending systems and software engineering. We are looking for a Support Engineer with experience in software engineering support or a similar role, with a proven track record of improving software development, business processes, and customer support experiences. The ideal candidate is willing to take on challenging responsibilities, is metrics-focused, customer-oriented, and capable of leading in fast-paced, multi-functional environments. If you fit this profile, we would love to speak with you. Responsibilities include collaborating with support engineers to enhance processes and services, monitoring and improving operational efficiency, and driving small development projects and tool creation. Key job responsibilitiesDiagnose and resolve production software issues across multiple products and services Perform troubleshooting and root cause analysis for technical challenges Provide support through ticket management and customer communication Coordinate support issue handoffs within the team Develop and contribute to a team knowledge base Collaborate with cross-functional teams to improve operational excellence and product/service ownership Ensure adherence to SLAs Manage customer notifications and workflows BASIC QUALIFICATIONSTechnical support experience Experience troubleshooting technical issues, analyzing logs, dashboards, and responding to alerts Proficiency in Python or shell scripting and web technologies Strong communication skills to explain technical issues clearly to diverse audiences Experience in writing technical documentation or support articles PREFERRED QUALIFICATIONSBachelor's degree in Engineering or related field Experience in Operations or Support environments Passion for problem solving and operational excellence Ability to troubleshoot complex technical processes Effective communication and documentation skills Ability to work under tight deadlines in fast-paced settings Proven ability to manage multiple priorities Strong analytical skills, including proficiency with tools like Excel, and experience in data analysis, migration, and metadata troubleshooting Amazon is an equal opportunities employer that values diversity and inclusivity. We prioritize protecting your privacy and data security. For accommodations during the application process, please visitthis link . We do not discriminate based on veteran status, disability, or other protected classes.#J-18808-Ljbffr