Job Title

Central Employment are working with an established global distribution organisation based in County Durham, as they look to appoint a Customer Account Executive. Customer Account Executive job profile: As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects. Key duties of the Customer Account Executive:Respond to incoming contacts from customers via telephone, website and email Maintain and further develop relationships with existing customers Accurately determine the order needs of customers Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries Work with team members to ensure all customer needs are covered Work with external Sales staff to help process their quotations, orders and queries Undertake products training as and when required Process information via our computerised order processing and accounts system Create presentation documents in relation to orders/quotations using Microsoft Office programs Maintain accurate records of contact, project requirements and customer requirementsEssential experience:You will nee...