Job Title

Enterprise Support Specialist Global Payments, Inc. Leicester, United KingdomApply nowPosted 28 days ago Permanent Competitive Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve excellent results. We are driven by our passion for success and are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution according to the organization's service standards. Handles routine calls and inquiries, providing information, resolving issues, or directing customers to technical or service departments. Maintains current knowledge of products and services, and navigates data entry systems effectively. What Part Will You Play? Resolves a variety of payment and account-related requests (card activation, account balance, fund transfers, payments, stop payments, account closures, updates, loyalty programs, etc.) for cardholders of multiple clients, utilizing client systems and documentation. Determines reasons for customer issues using decision trees and escalates unresolved issues appropriately. Develops knowledge of products, policies, and procedures across various clients, maintaining understanding of compliance guidelines. Achieves certification under Global Payments quality programs. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically Minimum 2 Years Relevant Experience Phone customer service experience Preferred Qualifications Typically Minimum 2 Years Relevant Experience On-phone customer service experience; familiarity with Global Payments systems What Are Our Desired Skills and Capabilities? Substantial understanding of the job; applies knowledge to a range of tasks Works on routine to moderately complex assignments, making decisions and recommendations Requires minimal supervision, with general instructions for new tasks Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity/expression, disability, veteran status, genetic information, or any other protected status. For reasonable accommodations or feedback about accessibility, contact jobs@. Boost your careerFind thousands of job opportunities by signing up to eFinancialCareers today.#J-18808-Ljbffr