Job Title

Job DescriptionGrade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being on issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and the promotion of personal independence. We develop a holistic picture of each resident to be the principal point of contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding. The post holder will act as the principal point of contact for a local area, estate, or group of residents, ensuring the environment and conditions are well maintained to a high standard. We are a motivated and high-achieving team seeking 2 additional Housing Officers with Tenancy Management experience to join us. The work is challenging and rewarding, focusing on maintaining excellent service by collaborating with partners and internal/external services. The post reports to the Senior Housing Officer and aims to: Establish effective relationships with colleagues to ensure a team approach, meeting performance indicators. Engage with agencies to implement support plans for tenants, reducing homelessness, and delivering seamless services across various sectors. Build strong partnerships, determine risks, and support cases involving mental health, domestic violence, substance misuse, disability, etc., including attending multi-agency meetings. Work with internal departments on tenancy breaches, ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance. Collaborate with stakeholders to deliver excellent tenant and leasehold management services, focusing on tenancy sustainability and neighborhood quality. Coordinate with the Income Team to address arrears and support vulnerable residents. Applicants should have experience in social housing, tenancy management, or similar roles, handling complex cases face-to-face and in writing, and developing stakeholder relationships. Knowledge of tenancy, housing, leasehold advice, best practices, and compliance is desirable. Key qualities include being outcome-focused, clear communicator, skilled negotiator, and problem solver. IT skills, especially in Microsoft Excel, are essential. The role requires customer focus, operational project work, interpretation of housing legislation, and meeting deadlines. The position involves working 36 hours a week or as required, with a full UK driving license and vehicle for work. For more details, view theJob Profileand @havering.gov.ukfor informal discussions. The application deadline is 9th May 2025, with potential early closure. Successful applicants will be notified, and interviews will be scheduled later. For assistance with applications, contact the Recruitment Helpdesk at 01708 432770. Additional InformationHavering values diversity and encourages applications from all backgrounds. The council is committed to safeguarding children, young people, and vulnerable adults, and a DBS check may be required for roles involving these groups. Please attach a supporting statement explaining how you meet the role criteria, limited to two A4 pages, and ensure all personal information is removed from uploaded documents. About UsHavering offers excellent transport links, regeneration projects, and abundant green space, making it a vibrant place to live, work, and visit. The borough is a hub for startups, expanding industries, and has a diverse economy. Find out why you should work for Havering Council.#J-18808-Ljbffr