Job Title

Enrollment Services Specialist, SeniorRegistrar's Office Georgia State University In the Office of the Registrar, Enrollment & Registration is looking to fill theEnrollment Services Specialist, Seniorposition located at ourDunwoody, Ga office . The primary responsibility of this role is to assist and handle calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoring the Q-Nomy queuing system, Salesforce cases submitted by students, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries. What makes The Registrar's Office a great place to work?Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunities and mentorship. A rapidly growing center within an academic setting. Key ResponsibilitiesAssist in investigating and resolving problems that cannot be solved by an Enrollment Services Specialist, including first and second-tier enrollment service calls and student visits. Monitor Salesforce inquiries, assist with reports, and manage the Q-Nomy queuing system for in-person services. Handle escalated calls, complaints, questions, and inquiries, providing excellent customer service. Provide cross-functional services related to registration, academic and biographical records, and course enrollment issues from start to graduation. Make referrals to appropriate campus resources for continued service and resolution. Desired AttributesKnowledge of FERPA and Enrollment & Registration preferred. Strong customer service skills. Experience with student record data systems like Banner, Q-Nomy, Salesforce, Slate, etc. Collaborative, energetic, and resourceful work style. Excellent communication, organizational, and interpersonal skills. Ability to multitask, pay attention to detail, and provide excellent customer service. Self-starter, quick learner, team player, and experience working in high-energy environments. Minimum QualificationsBachelor's degree and three years of related experience, or a combination of education and experience. Preferred QualificationsKnowledge of registrar-related functions, student records laws, and systems like Banner and Banner Workflow. Proficiency in Microsoft Office, Argos, SQL, and video editing software. Additional InformationLocation: Dunwoody Campus Shift: M-F 8:30AM-5:15PM Salary: $45,000 Benefits eligible, full-time position.#J-18808-Ljbffr