Job Title: Customer Service Administrator Location:Remote working with 1-2 days a week in our Northampton OfficeSalary:£24K - £26K DOE + BonusJob Type:Full Time, 37 Hours, Monday-FridayAbout OnlineDIRECT OnlineDIRECT provides intermediary, business, and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers in establishing and sustaining long-term, successful businesses in the industry.Position Overview We’re looking for a motivated and enthusiastic Customer Service Administrator to join our dynamic team. This position is crucial for maintaining exceptional sales back office support while providing outstanding customer service. If you’re passionate about supporting customers, enjoy collaborating with a team, and want to advance your career in a challenging yet rewarding environment, we want to hear from you!Key ResponsibilitiesServe as the first point of contact for our customers, providing information and guidance to complete and secure energy contracts.Develop strong internal and external relationships to ensure a collaborative service and effective resolution of contract queries.Deliver efficient phone service, support, and query responses in line with SLAs.Develop a comprehensive understanding of supplier-specific terms and conditions to address queries accurately and support customers effectively.RequirementsPrevious experience in the Utilities industry is desirable.At least 1-2 years of administrative and customer service experience.A confident, friendly, and professional telephone manner.Strong attention to detail and a commitment to high accuracy work.Excellent communication skills, both written and verbal.Good working knowledge of the Microsoft Office Suite.The ability to handle and resolve a wide variety of queries effectively.Additional Benefits OnlineDIRECT offers a range of benefits, including:Supportive team environmentHybrid working with remote and office daysCompetitive salary plus bonusCareer development opportunitiesGenerous holidays (25 days + bank holidays, with options to buy additional days)Wellbeing perks, including company sick pay, enhanced maternity/paternity leave, and health cash plansWork-life balance initiatives such as early Friday finishes and volunteering daysEmployee awards and schemesSome benefits are subject to length of service.Ready to be part of a forward-thinking company in a supportive and rewarding role?Apply nowto join the OnlineDIRECT team!#J-18808-Ljbffr
Job Title
Customer Service Administrator