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Who are we?We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build, and influence the growth of the company.We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fueling the growth of our business and the careers and opportunities for our colleagues.If you want to work with an amazing group of people who are fun, friendly, and get stuff done, and who embody our values – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be. We are on a mission!If you join us asSales Support , here is what you need to know:Salary: £12.25 per hour + bonusLocation: Stockton-on-TeesShift pattern: 5 days over 7, including weekendsHours: 40 per weekContract type: PermanentDue to the nature of the role, a full UK driving licence is required*Our Sales Support team are key to our business. You will be the first and often last face our customers see during their buying experience, ensuring they leave with a smile every time.What will my day-to-day look like?Delivering fantastic customer service to meet and exceed customer needs, mainly over the telephone and face-to-faceManaging administration processes such as pre- and post-collection queries and issues, with empathy and efficiencyUsing our CRM system daily to create customer cases and ensure actions are completed until resolvedQualifying customer needs upon arrival, ensuring their queries are directed to the relevant team memberContacting relevant parties internally to process enquiries and complaints correctlyWorking as part of a team to meet customer service (NPS) targets each monthWhat we’d like you to haveA full UK driving licence is essential. We are looking for passionate individuals who are committed to delivering excellent customer service, regardless of industry background, including retail, hospitality, or other customer-facing roles. Strong people skills, communication, and organizational abilities, along with enthusiasm, are key. Experience with resolution handling is desirable.What is in it for you?Paid time off every month for personal enjoyment28 days holiday plus days off for special occasions (birthday, marriage, moving house)Additional holidays for length of serviceLong service awardsStaff discounts on cars and finance optionsDiscounts & cashback at high street retailers & restaurants via our “My M.O.T” platformSmart Tech partnership with CurrysCycle to work schemePension, Healthcare, and Enhanced Parental LeaveEmployee Assistance Programme (EAP)Training and personal development coursesQuarterly team socials and team eventsRewards, schemes, and much more!We encourage applications from all backgrounds and are committed to removing barriers in our application process. If you have concerns, please get in touch so we can support you.Car buying made easyAt Motorpoint, buying a car is simple. We only sell nearly new cars, all under warranty, with unbeatable prices. Our range includes various makes and models to suit your budget. We’re here to help with flexible finance options and award-winning customer care before and after your purchase. Drive away happy with Motorpoint.What are you waiting for? Explore our cars or learn more about us today.#J-18808-Ljbffr