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Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to improve quality of life by bringing people together to get the most out of life. The Reward Opportunities to work on rest days or do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 pro rata per annum plus regional allowance. On top of your salary, we offer a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Large range of exclusive retail offers Excellent pension scheme About the job As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up-to-date travel information for our customers and assist them in reaching their destinations safely and on time. Your responsibilities will include, but are not limited to: Safely dispatching trains from the platform, ensuring all customers are clear of the train and observing the correct signal. Normal colour vision is required for this position. Offering passenger assistance, such as support with luggage or helping customers board and alight with ramps. Keeping customers informed about their journeys through announcements and face-to-face interactions, adding your personality to create a personal experience. Being flexible and proactive in your approach, responsible for station standards, safety, cleanliness, and customer assistance, making a positive difference to someone's day. * For a full list of responsibilities, please download the detailed job description available at the bottom of this advert. You'll need to be: Organised, proactive, and able to prioritise tasks efficiently. Capable of handling repetitive tasks under pressure. A great communicator who enjoys working with people. Confident in approaching and talking to new people. Passionate about doing the right thing – nothing is too much trouble. This role is safety-critical and requires passing a medical including vision and hearing tests. Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment is required. Working pattern Our services operate daily (except Christmas Day). You will work an average of 20 hours across 5 days per week, either 07:00 - 11:00 or 16:00 - 20:00, Monday to Friday. SWR is part of FirstGroup, the UK's largest rail operator and second-largest bus operator outside London. We are committed to reducing our environmental impact through cleaner, more sustainable transport methods. We all belong at SWR.FirstGroup values diversity and inclusivity, ensuring equal opportunities for all candidates regardless of age, gender, LGBTQIA+, ethnicity, religion, or disability. We promote a prejudice-free environment and support flexible working options where possible. If you need additional support during the application process due to a disability or neurodivergent condition, please visit the links below to learn more and share your needs: For the full job description,click here to download the Rail Operator 2 (Station Assistant) PDF .#J-18808-Ljbffr