Job Title

Join to apply for theConnections Assistantrole atElectricity North West . We’re champions of the North West and proud that our electricity network connects communities and keeps the power flowing 24/7. As a key player in the UK’s journey to net zero, we lead regional decarbonisation efforts, support renewable energy growth, and aim for a sustainable energy future. In December 2024, we were named Utility of the Year by Utility Week magazine, recognized for innovation and industry challenges. Join our team and make a difference. Our Connections team offers a fantastic opportunity for a Connections Assistant in Salford/Preston. Our RoleAs a Connections Assistant, you'll work with the Business Connections Delivery Manager to ensure all Connections Design and Delivery needs meet customer, regulatory, and company standards. Your role includes responding to customer enquiries, providing accurate information, and advising on departmental work. Principal responsibilities include:Producing quality work orders for Delivery Partners according to standards. Preparing Construction and Developer Packs for the Construction Team and customers. Requesting Legal Consents, updating stakeholders, and communicating with customers and partners. Requesting and communicating Meter Point Administration Numbers (MPAN). Liaising with Delivery Partners to ensure timely work scheduling. Monitoring projects to meet customer ‘power on’ dates and maintaining excellent customer service. Ordering plant and materials, raising SAP orders, and requesting invoices. Managing GSoP reporting to ensure 100% compliance. Overseeing the ‘As-Laid Drawings’ process. Seeking opportunities to improve customer service and build relationships. Acting as the main contact for customer enquiries and providing advice. The successful candidate must have permission to work in the UK without sponsorship. What We’re Looking ForGCSEs A-C including Maths, English, and Science. NVQ Customer Service Level 3 or equivalent (desirable). Experience in customer service. Understanding of or willingness to learn Connections Guaranteed Standards of Performance. Proficiency in Office 365; SAP knowledge is a plus. Excellent communication and interpersonal skills. Ability to work as part of a team, be highly organized, and meet deadlines. Flexible and adaptable approach. What We OfferWe provide a competitive salary, a supportive team environment, and benefits including: Annual bonus 25+ days holiday, increasing with service Private healthcare Employee discounts Contributory pension Employee assistance program Professional development opportunities We’re committed to supporting our people and fostering a diverse, inclusive workplace. For application support or adjustments, call 0845 366 0092 (option 2). Note: Offers are conditional pending pre-employment checks, including references, DBS, and drug/alcohol testing. We may close the vacancy early. We do not accept speculative CVs from agencies; any received will be deemed ownership of the candidate, with no fee payable.#J-18808-Ljbffr