Job Title

Working hours: You will work 5 out of 7 days per week, including weekends. Shifts include a mix of AM and PM shifts between 3:45am and Midnight. As a Team Leader in our Luton Airport store, you'll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a work environment that supports colleagues' development and achievement. We want you, our customers, and our colleagues to be proud to share their journey with us. Airport Requirements:Five years of continuous references (employment or education) without gaps to gain an airport pass. Criminal Records Bureau Check, completed by WHSmith if your application is successful. Photographic ID (passport or UK Driving Licence). What being a Team Leader is all about:Guiding and engaging your team to deliver excellent standards and results aligned with the trading plan. Creating a culture of learning, support, and recognition—spotting opportunities for personal skill development, product knowledge, and self-awareness. Supporting colleagues in an environment where everyone feels valued and welcomed. Fostering pride within the store to ensure safe and legal operations. What our Store Leadership Team would love to see:Recent retail or similar leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV. Experience leading from the front, actively participating, and assisting on the shop floor. Flexibility to support other stores in the area when needed. Strong relationship-building and clear, effective communication skills. Experience supporting employee training, development, and motivating teams to excel. How we reward our teams:We recognize your hard work through a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, you'll enjoy deals from retail partners, helping you save money and create memories—whether dining out, enjoying adventures, or attending events. Our Employee Assistance Programme offers support for your wellbeing—physical, mental, or financial—whatever the future holds. About us:WHSmith has a rich heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is simple: to offer our products to everyone on their journey. Our InMotion brand, a leader in digital accessories, continues to grow, providing excellent customer experiences with the latest tech. We have strong partnerships with brands like M&S and Costa Coffee, broadening our offerings across the UK. As we grow, our aim remains to make every journey better. WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves. Important notice:Do not disclose bank details or send cash or cheques to potential employers. If you see jobs requesting such information, report them to . For online job safety tips, visit . Enter your email to receive similar job alerts.#J-18808-Ljbffr