Job Title

Job summary We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in York. You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care. If successful at the shortlisting stage, you will be invited to complete an online assessment. If successful with the online assessment, you will be invited to a recruitment day at our Wakefield Headquarters on the 29th May 2025, where there will be a further assessment. If successful, you will be offered an interview on the day. Main duties of the jobWe have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays, and the Christmas/New Year period. Dispatchers are responsible for the coordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure help reaches patients as quickly as possible. Using the Computer Aided Dispatch System, you will monitor service response times to patients continuously. You will liaise directly with ambulance staff on the road to ensure the best response to patients' needs. You would be expected to work a shift pattern that includes unsociable hours, weekends, Bank Holidays, and the Christmas/New Year period. This includes up to 4 night shifts per week on 8, 10, or 12-hour shifts. You need to be able to travel to and from work at various times of the day and night. About usYorkshire Ambulance Service (YAS) NHS Trust covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline, and inner cities. We serve over five million people across Yorkshire and the Humber, striving to ensure patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff and over 1,300 volunteers, providing a vital 24/7 emergency and healthcare service. We aim to be an employer of choice, continuously working to improve our offer to staff, including health and wellbeing, benefits, and flexible working options such as hybrid working. BenefitsFlexible working including part-time hours, job shares, and flexible hours, role-dependent agile working 27 days annual leave, increasing to 33 with service Contributory Pension NHS Discounts for shops, restaurants, gyms, etc. Car lease and other salary sacrifice schemes Dedicated employee assistance and counselling services Opportunities for research participation, career progression, and ongoing development Supportive staff networks Full YAS uniform included Check out our YAS One Team Simulation! Date posted: 01 May 2025 Pay scheme: Agenda for change Band: Band 4 Salary: £26,530 to £29,114 per year (pro rata) Contract: Permanent Working pattern: Full-time, Part-time, Job share, Flexible working Reference number: 174-EOCDISP-300425 Job locations: Wakefield and York, WF2 0XQ Job descriptionJob responsibilitiesEOC Dispatchers undertake a three-week in-house training course, including classroom training with assessments, which must be passed for employment to continue. Following training, you will be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks, during which you will undergo written and observational assessments before being signed off as competent. Please see the attached Job Description for details. If successful at the shortlisting stage, you will be invited to complete an online assessment. If successful, you will be invited to a recruitment day at our Wakefield Headquarters on 29th May 2025, with further assessments. Successful candidates will be offered an interview on the day. EOC training courses start from July 2025 onward and require 100% attendance. Note: Feedback will not be provided if your application is unsuccessful. Previous applicants unsuccessful at interview (for 999 Emergency Call Handler or Dispatcher) may not reapply within 3 months of the interview date. Applicants unsuccessful in the Dispatch/EOC training course within the last 6 months need not apply.#J-18808-Ljbffr