Job Title

Job ResponsibilitiesFacilitate the delivery of all FM related services within your area, ensuring customer requirements are met and needs are anticipated proactively. Maintain communal floor areas, including hubs, staircases, coffee points, and copy areas, keeping them well-stocked, tidy, and safe. Take full ownership of meeting rooms, including housekeeping and AV equipment management. Manage mailroom activities, ensuring all processes and procedures are correctly followed. Engage with all MITIE partners to ensure a collaborative and efficient approach, providing a swift response to service requests through continuous communication with the FM Helpdesk and service managers/supervisors, and keeping the customer updated. Regularly update Network Rail colleagues face-to-face on the progress of tasks reported by them, seeking feedback and comments as appropriate. Assist with updating CAFM on the progress of logged jobs. Report issues via the Helpdesk promptly, monitoring and completing all service requests within your area and within the agreed SLAs. Work collaboratively with the customer, offering support and guidance on practical Quality, Health, Safety, and Environmental matters. Act as the first point of contact for end users regarding mail and distribution services in the absence of a Senior Workplace Co-ordinator. Ensure all compliance documentation is regularly updated and maintained. Adhere to all Quality, Safety, Health, and Environmental policies and procedures on site, as well as MITIE's policies. Maintain flexibility in work patterns and systems to uphold the required standards. Follow reasonable management requests from line managers or client contacts. Provide cover during holidays for other staff in the Manchester area.#J-18808-Ljbffr