Job Title

Job summary As our Digital Systems/Facilities Administrator, you will be supporting the IT/Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate. This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties. Main duties of the job Main duties of the job Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support and forwarding complex queries to appropriate team members for resolutionTo develop, review and maintain knowledge resources, including but not limited to, user guides, videosSupport project work, including digital transformation led by the IT Lead and CEOIdentify and document best practices as part of ongoing process to increase efficienciesUsing a facilities check list, proactively review areas to ensure working order, compliance of equipmentLiaise with facilities suppliers to arrange appointments/bookings and progress chasePart of the facilities team, you will be required to update documentation on internal systemsRecord Alerts data and complianceUndertake infection control auditsGeneral administrative tasks as required by the management teamAbout us We have a wonderful opportunity for an enthusiastic and dynamic Digital Systems/Facilities Administrator to join us. One of Fakenhams top employers, we are now looking to recruit into this new and exciting role. Date posted 30 April 2025 Pay scheme Other Salary £23,556.64 a year Contract Permanent Working pattern Full-time Reference number A3006-25-0000 Job locations Meditrina House Trinity Road Fakenham Norfolk NR21 8SYJob description Job responsibilities As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate. This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties. Main duties of the job Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolutionTo develop, review and maintain knowledge resources, including but not limited to, user guides, videosSupport project work, including digital transformation led by the IT Lead and CEOIdentify and document best practices as part of ongoing process to increase efficienciesUsing a facilities check list, proactively review areas to ensure working order, compliance of equipmentLiaise with facilities suppliers to arrange appointments/bookings and progress chasePart of the facilities team, you will be required to update documentation on internal systemsRecord Alerts data and complianceUndertake infection control auditsGeneral administrative tasks as required by the management teamWhat you'll have: Technical Skills: Office 365 applicationsUse of social media platformsPerson Specification Experience Essential Key Skills and Qualifications: Demonstrating excellent customer service and support skillsExcellent written and verbal communication skillsGreat IT skillsProblem solving and analytical skillsMake constructive contributions and collaborate with others to achieve common goalsIn-depth knowledge of MS OfficeAbility to work as a team member and autonomouslyAbility to follow policy and procedureDesirable Health and Safety trainingQualifications Essential Educated to GCSE level or equivalentGCSE Mathematics and English (C or above)Personal Qualities Essential Polite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureJob description Job responsibilities As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate. This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties. Main duties of the job Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolutionTo develop, review and maintain knowledge resources, including but not limited to, user guides, videosSupport project work, including digital transformation led by the IT Lead and CEOIdentify and document best practices as part of ongoing process to increase efficienciesUsing a facilities check list, proactively review areas to ensure working order, compliance of equipmentLiaise with facilities suppliers to arrange appointments/bookings and progress chasePart of the facilities team, you will be required to update documentation on internal systemsRecord Alerts data and complianceUndertake infection control auditsGeneral administrative tasks as required by the management teamWhat you'll have: Technical Skills: Office 365 applicationsUse of social media platformsPerson Specification Experience Essential Key Skills and Qualifications: Demonstrating excellent customer service and support skillsExcellent written and verbal communication skillsGreat IT skillsProblem solving and analytical skillsMake constructive contributions and collaborate with others to achieve common goalsIn-depth knowledge of MS OfficeAbility to work as a team member and autonomouslyAbility to follow policy and procedureDesirable Health and Safety trainingQualifications Essential Educated to GCSE level or equivalentGCSE Mathematics and English (C or above)Personal Qualities Essential Polite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressurePerson Specification Qualifications EssentialEssential Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) Experience EssentialEssential Key Skills and Qualifications: Demonstrating excellent customer service and support skills Excellent written and verbal communication skills Great IT skills Problem solving and analytical skills Make constructive contributions and collaborate with others to achieve common goals In-depth knowledge of MS Office Ability to work as a team member and autonomously Ability to follow policy and procedure DesirableDesirable Health and Safety training Personal Qualities EssentialEssential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Qualifications EssentialEssential Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) Experience EssentialEssential Key Skills and Qualifications: Demonstrating excellent customer service and support skills Excellent written and verbal communication skills Great IT skills Problem solving and analytical skills Make constructive contributions and collaborate with others to achieve common goals In-depth knowledge of MS Office Ability to work as a team member and autonomously Ability to follow policy and procedure DesirableDesirable Health and Safety training Personal Qualities EssentialEssential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Employer details Employer name Fakenham Medical Practice Address Meditrina House Trinity Road Fakenham Norfolk NR21 8SYEmployer's website(Opens in a new tab) Employer details Employer name Fakenham Medical Practice Address Meditrina House Trinity Road Fakenham Norfolk NR21 8SYEmployer's website(Opens in a new tab)#J-18808-Ljbffr